In the Kashkadarya region of Uzbekistan, the heating payments for residents of 5,500 apartments were recalculated, amounting to almost 2.3 billion soms. This recalculation was necessary for periods when centralized heating was unavailable.
According to a statement from the press service of the Committee for Competition and Consumer Rights Protection of Uzbekistan, the adjustment occurred after an inspection of the boiler house operations. During the inspection, instances were identified where residents were charged for periods when heating services were not provided.
The regional branch of the committee assessed the quality of central heating services in residential buildings across the region. Heating was supplied by local boiler houses operated by Issiqlik Ta’minoti LLC.
This company serviced 384 residential buildings in the districts of Karshi, Nishan, Kasansai, and Yakkabag. In total, 14,448 apartments were connected to the central heating system. Additionally, the company had contracts for heat supply with 12 budgetary and other organizations.
The inspection showed that the boiler houses ceased operation at various times for several reasons: scheduled maintenance, system breakdowns, gas pressure dropping below the required level, as well as interruptions in the supply of cold water and electricity. As a result, consumers remained without heating.
Despite the lack of service, charges continued for the corresponding periods. The Committee reviewed this issue and decided to make changes to the payments after the end of the heating season in accordance with established legal procedures.
Ultimately, the bills for 5,500 apartments were recalculated in favor of the residents, with the total adjustment amount reaching almost 2.3 billion soms. The Committee stated its intention to continue working on consumer rights protection and monitoring compliance with requirements for providing utility services.
