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SUS will implement WhatsApp for scheduling and rescheduling appointments

SUS will implement WhatsApp for scheduling and rescheduling appointments

The Unified Health System (SUS) will adopt WhatsApp as a tool to manage the scheduling and rescheduling of appointments. This functionality was developed by Integra Saúde Digital and has the capacity to serve approximately 20.4 million users in cities that choose to implement the technology. According to Estadão Conteúdo, the solution is currently in a pilot phase and is expected to begin official operations next quarter. The main objective is to optimize contact with patients, reduce no-show rates, and maximize the use of available slots in the public health network. With the use of WhatsApp, the patient themselves can confirm or request the rescheduling of their appointment without needing to interact with a human operator. Although scheduling is already integrated into the SUS system and can be accessed via a local application, the innovation focuses specifically on the communication stage with the patient, automating confirmations and reschedules. The tool was also designed to handle cases of missed appointments. If the patient cancels or communicates their inability to attend, the automation system can free up that slot for another user, preventing a vacancy from being wasted in the care network. It is important to note that the management of appointments remains the responsibility of municipal Health Secretariats, which continue to be responsible for the regulation and control of vacancies. The technology does not assume the regulatory function of appointments. Evaluation and Next Steps The system is being tested in partner cities, where officials will monitor the tool's performance and patient reaction before full implementation. Among the indicators to be analyzed are the no-show rate, the time required to obtain an appointment, the utilization of slots, and overall user satisfaction. The results obtained during the pilot period will determine whether the automation truly manages to improve this segment of public care. Even with the integration of WhatsApp, municipal Health Secretariats maintain responsibility for organizing care and referring patients, while current tests aim to define the tool's behavior in the routine of participating municipalities until the official start of the service next quarter.

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Frequent forgetfulness and concentration problems may indicate 'brain fog'

Frequent forgetfulness and concentration problems may indicate 'brain fog'

If a person constantly doubts whether they locked their car or forgets where they put things at home, these symptoms should not be ignored. The persistent manifestation of such signs can be caused by a specific mental illness known in medical terminology as 'brain fog.' 'Brain fog' is a term used to describe conditions that affect the brain's cognitive functions. It impacts the ability to think clearly, concentrate, maintain attention, remember information, and focus on anything. As the name suggests, these symptoms create a feeling of 'fogginess' in the brain, which makes performing daily tasks difficult. Among these signs are difficulties recalling words during a long conversation, forgetfulness, and a state of confusion after completing an activity. For example, constant doubts about whether the car was locked, or confusion after leaving the house about whether the air conditioner or fan was turned off, can indicate the development of 'brain fog.' Dr. Daljit Singh, former head of the neurosurgery department at GB Pant Hospital in Delhi, explained that 'brain fog' can have many causes. These include diabetes and low blood sugar, mental health issues such as anxiety or depression, as well as neurodivergent conditions like ADHD and autism spectrum disorders. Other factors include hormonal changes during pregnancy or menopause, as well as poor nutrition and severe stress. People who experience these conditions for a long time are at an increased risk of developing 'brain fog.' Currently, there is no specific cure for 'brain fog.' Primarily, doctors can provide recommendations to improve the patient's immune system. These tips include correcting sleep patterns, maintaining a healthy and nutritious diet, daily 30-minute physical exercise, and regular short breaks throughout the day (approximately every 30 minutes) to reduce the load on the brain. Patients may also undergo psychotherapy, such as cognitive-behavioral therapy, upon a doctor's recommendation. If the listed methods do not help eliminate 'brain fog,' treatment of individual symptoms with medication, such as non-steroidal anti-inflammatory drugs (NSAIDs), may be necessary. There is no set duration for how long 'brain fog' will last; it can be felt from a few days to several weeks. However, in some cases, this condition can persist for months or even years. If 'brain fog' negatively affects a person's quality of life, it is necessary to consult a doctor. It is impossible to completely prevent 'brain fog,' but steps can be taken to improve one's physical and mental health, thereby reducing the likelihood of its unpleasant symptoms appearing.