One97 Communications, the parent company of Paytm, has managed to receive significant relief regarding its return to the digital wallet business sector. Its subsidiary, Paytm Payments Services Limited (PPSL), received in-principle approval from the Reserve Bank of India (RBI) to issue prepaid payment instruments (PPIs), i.e., digital wallets.
However, even after receiving this permission, customers cannot immediately start using the new wallets. The company must fulfill several mandatory conditions set by the RBI. The most crucial requirement is the submission of a system audit report within the next six months. The company announced this information on November 13. This approval was issued by the RBI in accordance with the Payment and Settlement Systems Act of 2007, paving the way for PPSL to offer not only digital wallets but also other prepaid payment instruments.
Previously, Paytm indicated in its first quarter reports for the fiscal year 2026-27 that its subsidiary had applied for a wallet license. Receiving in-principle approval from the RBI significantly boosted the company's hopes for progress in this area.
Receiving approval from the RBI does not mean that Paytm will immediately start issuing new digital wallets. Currently, the company has only been granted in-principle approval. This allows it to move forward in the process of obtaining the final license. In its letter, the RBI clearly stated that PPSL can only issue new prepaid payment instruments after receiving the Certificate of Authorisation.
Therefore, until the company fulfills all necessary conditions and obtains final approval, the launch of a new wallet service line is impossible.
To obtain final approval, the RBI set a key condition for the company: Paytm Payments Services Limited must conduct an audit of its system with the assistance of a qualified auditor. This audit must comply with RBI directives concerning the security of digital payments and the strengthening of cyber systems. Indeed, on November 5, the RBI issued instructions to non-banking payment system operators regarding cybersecurity and digital payment control measures. The company is obliged to conduct a system audit in accordance with these rules.
The RBI has given the company six months to submit the audit report. This period starts counting from the date of receiving the RBI letter issued on November 13. Consequently, PPSL must submit the system audit report to the regulator within the stipulated period. If PPSL fails to provide the report on time, the in-principle approval it received will be automatically revoked. In such a case, the RBI will not consider granting the final license, making the next six months extremely critical for Paytm.
In addition to the system audit, the RBI has established other requirements. Paytm Payments Services Limited must comply with current RBI instructions regarding the storage of data related to the payment system. Furthermore, any changes in the company's share capital or ownership require prior approval from the RBI. Compliance with these rules is also part of the process of obtaining the final license.



