AI-based traffic management system in Dubai should reduce road congestion by at least 10%
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Khaleej Times
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AI-based traffic management system in Dubai should reduce road congestion by at least 10%

It is anticipated that the modernization of traffic lights in Dubai using artificial intelligence will help reduce traffic congestion by at least ten percent, stated a senior official from the Roads and Transport Authority (RTA). The emirate is implementing predictive technologies to optimize road movement.

Ahmed Bahrozian, CEO of RTA's Corporate Technology Support Sector, reported on Direct Line on Dubai Radio that work is underway to connect all Dubai traffic lights to the authority's traffic control center located in Al Barsha. This project is expected to be completed early next year.

Artificial intelligence will analyze data coming from cameras and existing systems to predict traffic build-ups in advance and identify potential bottlenecks. Based on this, signals will be dynamically adjusted in response to the current traffic situation.

Bahrozian noted that this technology will make traffic light management more prompt compared to the current state. He predicts that the systems will contribute to reducing congestion by no less than 10 percent, adding that other projects also help ease the road situation.

RTA already manages traffic lights through its center in Al Barsha and maintains constant coordination with the Dubai Police. These updates are part of RTA's updated strategy, which goes beyond just traffic management and covers public transport planning, customer service, and infrastructure management.

Bahrozian also mentioned that drivers will increasingly be able to receive services by interacting with an AI-based assistant instead of going through separate digital procedures. He cited examples such as paying fines, renewing vehicle registration, and updating driver's licenses, which can be done through this assistant.

The goal is to simplify service usage while simultaneously increasing the efficiency of the supporting departments. It is expected that within the next two years, over fifty percent of service operational activities will transition into the AI-based assistant ecosystem. This strategy is projected to bring over 300 million AED in annual added value through increased efficiency and improved public services.

The updated strategy affects 41 areas across RTA's agencies, sectors, and departments, with AI integration into these areas taking place over two and a half years. Implementation is divided into six phases; the authority is currently working on the first and second phases, with the remaining four planned for the next two years.

When setting priorities, a balance was considered between improving public services and enhancing internal efficiency. In addition to transport operations, the strategy includes support functions such as procurement, contracts, finance, and human resources. AI will also support the planning of the entire public transport network, including buses, metro, and maritime transport.

Bahrozian emphasized that the pace of technological change requires reviewing the strategy every six months or annually to ensure the authority keeps up with technological development. Another key area is managing RTA's growing infrastructure portfolio. According to Bahrozian, the authority's assets are valued at over 150 billion AED, including major transport and road projects.

As the number, scale, and cost of these assets increase, relying on traditional monitoring methods involving personnel and inspectors becomes more difficult. AI will allow the authority to expand asset monitoring coverage by approximately five times compared to the current level, which will aid in better infrastructure maintenance and protection.

Traffic management and public transport operations will remain central elements of the strategy, alongside the aim of making daily services more accessible to residents.

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Dubai plans to reduce traffic congestion and accidents using an artificial intelligence strategy
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Dubai plans to reduce traffic congestion and accidents using an artificial intelligence strategy

The Roads and Transport Authority of Dubai (RTA) has approved a series of goals within its updated Artificial Intelligence (AI) Strategy. These goals include reducing traffic congestion by 3–5 percent, shortening the processing time for inquiries and complaints by 20–30 percent, and decreasing waiting times at Customer Satisfaction Centers by 14–16 percent.

Furthermore, the authority intends to reduce service delivery times in these centers by 15–20 percent, decrease the number of road traffic accidents involving drivers with new licenses by 10–20 percent, and shorten procurement cycles by 10–15 percent. Planned measures also include saving 10–15 percent of working time in operational and engineering fields.

The strategy, launched by Mattar Al Tayer, CEO and Chairman of the RTA Executive Council, aims to expand the application of AI across Dubai's entire transport network and public services. The main focus is on increasing the speed, efficiency, and convenience of daily processes for residents.

The strategy covers 41 areas across RTA's agencies, sectors, and departments, with the first two phases of its implementation affecting 11 business areas. These include vehicle licensing, road traffic, roads, public transport, customer service, procurement, and human resources management.

Over a period of more than two and a half years, RTA plans to develop 40 AI-based products, 11 of which are already completed, and implement four foundational projects. The strategy is expected to generate over 300 million AED in annual added value and lead to 50 percent of operations and services being migrated to the Agency AI ecosystem.

Al Tayer noted that the updated strategy moves RTA's digital transformation beyond AI applications that support staff and operations, directing it towards systems capable of analyzing information, forecasting outcomes, and providing services.

He emphasized that this initiative aligns with Dubai's broader ambitions to accelerate the adoption of AI in the public sector and strengthen the emirate's position as a global hub for intelligent solutions.

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