Itaú Unibanco introduced a new payment solution for e-commerce last Friday (the 30th). This feature allows customers to finalize their purchases from partner virtual stores directly through the banking application, unifying financial services, security authentication mechanisms, and credit analysis in one place.
Technologically, the tool aims to solve frequent challenges that negatively impact sales on virtual platforms. The system consolidates customer data, authentication, fraud prevention, and credit offers into a single payment experience, which results in a decrease in transaction rejections.
Angelo Russomanno, Director of Receipts and Acquiring at Itaú Unibanco, explained in a press release the context that drove the creation of this technological platform for the digital market. He pointed out that the checkout process is a critical moment where e-commerce frequently loses sales, either due to rejection because of suspected fraud or lack of limit, data entry errors, or excessively long journeys.
For the consumer, this technology eliminates the need to enter card numbers or security codes on virtual store pages. By choosing Itaú Pay among the available payment options at checkout, the user completes the purchase within the bank's own application, being able to opt to use account balance or credit methods.
The interface presents the financial conditions and the total amount before order confirmation. Furthermore, the system offers eligible customers extended installment options, additional purchase limits, and the possibility of paying using accumulated points from the program.
Companies that implement this novelty should observe an increase in sales efficiency, according to calculations presented by the bank. The financial institution estimates that the technology has the potential to raise the transaction approval rate by up to ten percentage points, minimizing losses caused by fraud and payment rejections. Russomanno emphasized that Itaú Pay represents an integration that unites the bank's relationship with individual and corporate clients, the operation of the Network in payments, and the offering of credit and risk management.
Another goal of the bank is for differentiated payment conditions to encourage higher-value purchases. The institution predicts that extended installment options can increase the average acquisition value by up to fifty percent.
The infrastructure used is based on the payment structure of Rede, an acquiring company belonging to the Itaú group. The Decolar travel platform was the first to incorporate the system, which is already accessible to the company's customers.
The expansion of this service will be carried out gradually in the coming weeks. Companies such as Raia Drogasil, Localiza, Zig, and EBANX are already included in the official schedule to make the modality available to their respective customers in the digital environment.


