The Roads and Transport Authority of Dubai (RTA) has approved a series of goals within its updated Artificial Intelligence (AI) Strategy. These goals include reducing traffic congestion by 3–5 percent, shortening the processing time for inquiries and complaints by 20–30 percent, and decreasing waiting times at Customer Satisfaction Centers by 14–16 percent.
Furthermore, the authority intends to reduce service delivery times in these centers by 15–20 percent, decrease the number of road traffic accidents involving drivers with new licenses by 10–20 percent, and shorten procurement cycles by 10–15 percent. Planned measures also include saving 10–15 percent of working time in operational and engineering fields.
The strategy, launched by Mattar Al Tayer, CEO and Chairman of the RTA Executive Council, aims to expand the application of AI across Dubai's entire transport network and public services. The main focus is on increasing the speed, efficiency, and convenience of daily processes for residents.
The strategy covers 41 areas across RTA's agencies, sectors, and departments, with the first two phases of its implementation affecting 11 business areas. These include vehicle licensing, road traffic, roads, public transport, customer service, procurement, and human resources management.
Over a period of more than two and a half years, RTA plans to develop 40 AI-based products, 11 of which are already completed, and implement four foundational projects. The strategy is expected to generate over 300 million AED in annual added value and lead to 50 percent of operations and services being migrated to the Agency AI ecosystem.
Al Tayer noted that the updated strategy moves RTA's digital transformation beyond AI applications that support staff and operations, directing it towards systems capable of analyzing information, forecasting outcomes, and providing services.
He emphasized that this initiative aligns with Dubai's broader ambitions to accelerate the adoption of AI in the public sector and strengthen the emirate's position as a global hub for intelligent solutions.

