A guest staying at a hotel for work encountered an unpleasant situation that prompted her to thoroughly check the bed before sleeping. Although people expect cleanliness and comfort in hotels, something happened to this woman that makes one think about carefully inspecting beds.
The first night passed normally, but the next morning the woman noticed red spots on her body. Initially, she did not pay it any mind, but after removing the sheet and duvet from the bed, she was shocked. About 40 dead bedbugs were found on the bed.
This incident occurred in the city of Exeter, Britain. 46-year-old Nicola Jenkins, who lives there, stayed at the Holiday Inn Express Exeter East for work. She booked a four-night stay, arriving at the hotel on October 12. She did not expect her hotel stay to turn into such a negative experience.
According to Nicola, there were no problems on the first night. However, the next morning when she woke up, she felt itchy all over her body. After showering, she saw red marks on her face, neck, arms, back, and abdomen. At first, she assumed they were insect bites, but the number of marks kept increasing. Since Nicola had previously encountered bedbug bites, she suspected there might be bedbugs in the bed.
After this, Nicola decided to check her bed. When she removed the duvet, she saw a crawling bedbug and took a video. A thorough inspection of the sheets and bed revealed about 40 dead bedbugs. Nicola reported that she had over a hundred places on her body affected by bedbug bites, including red marks on her forehead, cheeks, neck, waist, and arms. Seeing such a large number of bedbugs, she panicked.
Following this incident, Nicola complained to the hotel reception desk. In response, the hotel provided her with another room. Nevertheless, Nicola noted that she was informed that since her office made the payment, a direct refund was not possible. During this incident, she was also offered a free cup of coffee.
However, Nicola's problems did not disappear. She decided to leave the hotel and stay elsewhere. Despite this, the itching and redness on her body continued to worsen.
Nicola recounted that after the bedbug bites, her skin began to itch and burn severely, creating a burning sensation. As the situation worsened, she visited a pharmacist who prescribed antihistamines to relieve the itching. But her condition did not significantly improve. On October 19, her left arm became severely swollen and completely red, after which she had to go to the hospital's Accident & Emergency (A&E) department. After examination, doctors prescribed her a course of steroids.
Nicola shared that this incident caused her a lot of inconvenience; she could not attend an event like a children's party on the weekend and had to stay home. After treatment, her condition gradually improved.
Following the incident, Nicola's office also filed a complaint against the hotel. The hotel contacted her office and acknowledged the problem related to bedbugs. The hotel offered Nicola free accommodation for the weekend at another hotel. However, Nicola declined this offer, stating that after such an experience, she would never want to stay in this hotel chain again.
A representative of Holiday Inn Express Exeter East stated that the hotel takes guest cleanliness and safety seriously. He reported that he received a complaint regarding this incident and is conducting an investigation. The hotel also noted that they are in contact with the woman. This case has once again raised questions about room cleanliness and bed inspection in hotels.


