PB Fintech, the parent company of the digital insurance platform Policybazaar and the credit aggregator Paisabazaar, reported a 42.5% increase in net profit in the second quarter of fiscal year 27. During the same period, the company's revenue increased by 35%.
In the second quarter of fiscal year 27, PB Fintech recorded a net profit of 192.4 crore rupees, compared to 135 crore rupees in the same period last fiscal year. Revenue for the second quarter amounted to 2177.7 crore rupees.
According to the company's data, the total volume of insurance premiums collected in the second quarter reached 9385 crore rupees, demonstrating a year-on-year (YoY) growth of 38%. The core online insurance business grew by 42% year-on-year, and new medical insurance premiums increased by 46% year-on-year. PB Fintech's total loan disbursement in the second quarter was 4739 crore rupees.
The company has about 5.5 lakh insurance consultants, whose numbers increased by 1.3 lakh during the quarter. These distributors helped expand access to insurance in small towns and villages, accounting for 76 percent of the total gross premium volume for the quarter.
These results were achieved against the backdrop of the Insurance Regulatory and Development Authority of India's (IRDAI) proposal to reduce commissions received by insurance agents, which could potentially affect PB Fintech's overall growth trajectory.
Utilizing artificial intelligence (AI) in its operations, the company stated that it processes 10 crore customer interactions daily. Approximately 21 lakh calls are processed daily entirely through AI, with call duration exceeding 60 seconds across 7 Indian languages. Thanks to AI, the company conducts 17 lakh minutes of conversations daily with eight times deeper analysis. Furthermore, the company processes seven lakh documents per day, leading to a saving of 1000 hours daily.
The changes driven by AI have led to an increase in the productivity of insurance consultants by more than 15% through AI-driven intent calls and a 20% improvement in conversion.


