Shipping problems at the port of Durban are threatening stock levels for the Diwali festival and leading to price increases for retailers of prayer items. Many shops supplying goods for Hindu festivals have not received the full volume of ordered imported goods, including decorations, spices, snacks, and clay lamps, for two months.
These delays have negatively impacted businesses, and many fear they will be unable to meet customer demand ahead of Diwali, which is celebrated on November 8th.
On Friday, the Durban Gateway Terminal (DGT) cited operational difficulties as the reason for the delays. DGT stated that it would hold meetings with land, sea, and freight transport associations as part of ongoing engagement to provide regular updates on terminal operations, recovery initiatives, and operational changes.
The statement also emphasized that DGT acknowledges the difficulties faced by some port users and noted that the operational situation has stabilized and continues to improve thanks to the stability of Navis N4 and enhanced operational control. Furthermore, DGT plans to replace the existing truck booking system with a modernized digital solution called Navigate to improve planning, visibility, and flow management for transport operators.
Kuraisha Maharaj from Maharaj’s Prayer Goods reported that she has yet to receive much of the merchandise she imported from India. Expected shipments include Diwali decorations, spices, and snacks. Maharaj stated that port authorities reported a computer system failure, preventing them from planning container releases. She noted that her container is in the harbor but believes the authorities lack the capacity or knowledge to release the cargo.
Maharaj also mentioned that goods intended for sale during Navaratri are still held in the harbor. The business has 'suffered' due to the delays, as she placed orders in August, two months before the start of the prayer season, considering a four-to-six-week delivery time. Due to the delays, she had to purchase some goods from suppliers in Johannesburg, which resulted in increased transportation costs, forcing customers to pay more. Consequently, she has had to limit the number of prayer items she can sell, which she says is disappointing for buyers.
A representative of one of the largest importers of Indian cultural goods in Springfield Park, who wished to remain anonymous, confirmed that his business and other suppliers of religious and cultural items are facing delivery delays. This representative noted that due to the conditions at the port, many businesses have delayed supplies, including decorations, packaging, and clay lamps from India for Diwali. He added that missing the seasonal shipment will lead to customer disappointment.
Sandra John from Nishan’s Prayer Goods reported that she has not been affected by the port delays so far. She purchased goods in advance from an importer and is satisfied with her Diwali stock. John noted that while her business performed well during the fasts of Purttasi and Navaratri, it could 'stagnate' if the port delays continue.