The Ministry of Education and Science of Uzbekistan plans to launch a call center designed to receive appeals, suggestions, and complaints regarding the quality of education. The operation of this center will be outsourced, and incoming appeals are scheduled to be promptly verified and forwarded to the relevant structures.
In addition to launching the call center, the ministry will introduce a new feedback system aimed at both the population and workers in the field of education and science. This system will allow for the collection and analysis of data on the availability and level of educational services, as well as the identification of existing problems.
To strengthen public control, a Public Council on Education Issues will be established, which will function under the minister. This council will include representatives of parents, students, university students, teachers, and employers, ensuring that not only specialized experts but also direct consumers of educational services participate in discussions on educational matters.
The structure of the ministry itself will also undergo changes. The department's collegium will consist of fifteen people, including the minister, his deputies, heads of agencies under the ministry, rectors of leading universities, as well as scientists and educators.
Until February 1, 2027, the minister will have the option, in exceptional cases, to hire employees into the central apparatus of the department through personal interviews.
In parallel, a special working group is being formed under the Presidential Administration. Its task is to develop a national concept for the strategy of human capital development and lifelong learning, which will be chaired on a voluntary basis by entrepreneur Zafar Khashimov.
New structures will also appear under the ministry: the Human Capital Development Fund, as well as the Center for Strategic Research and Evaluation in Education and Science. The activities of the Agency for Knowledge and Qualification Assessment will be organized. Meanwhile, the Center for Educational Development under the Ministry of Preschool and School Education will cease its operations.