Within the Framework of the Citizen Complaint Rapid Response Forum, which will take place in Beijing in 2026, delegates discussed successes in addressing public grievances. It was emphasized that China's 'Citizen Complaint Rapid Response' mechanism utilizes modern technologies to meet the needs of the population and increase the efficiency of public administration.
Forum participants called for the increased use of accumulated experience and best practices gained through this mechanism. The goal of these efforts is to improve urban governance, enhance the quality of public service institutions, and perfect the activities of the workers who provide these services to the public.