Freshworks has signed a definitive agreement to acquire Torii, a SaaS management platform, to extend the capabilities of its Freshservice product in software spending management and artificial intelligence oversight.
The proposed acquisition aims to provide enterprises with a unified view of their software applications, licenses, user IDs, and AI usage, helping IT and finance teams control costs, reduce waste, and manage security risks associated with unregulated software and AI tools.
As companies increasingly adopt subscription software and AI-based applications, organizations face difficulties tracking usage and managing expenses. AI tools, in particular, introduce consumption-based pricing models, which complicates forecasting and cost control.
The integration of Torii with Freshservice is expected to help companies track software usage, identify unused licenses, and monitor AI consumption at the token level. The platform will also allow companies to attribute AI costs to specific employees and teams, forecast future spending, and set usage limits.
Dennis Woodside, CEO and President of Freshworks, noted: 'Modern IT teams are forced to manage more of the business than ever before, with less transparency regarding how much it costs. Freshservice already provides IT with a single view of everything they use. With Torii, this same view now extends to software and AI spend—what works, who uses it, and how much it costs, allowing finance and IT to stop cross-referencing spreadsheets and start making decisions together. As AI moves from experimentation to infrastructure, Freshservice is the way modern IT can manage this at scale.'
Uri Haramati, CEO of Torii, stated: 'AI and the underlying software are changing how every team works, and most IT leaders still cannot see this, let alone control it. We created Torii because IT, finance, and security were operating based on different partial views of the same problem. Freshservice already provides IT with a single system of record for everything it runs. Extending this functionality to software and AI means one less blind spot, not another dashboard.'
Founded in 2017, Torii helps organizations track software applications, AI projects, spending, licenses, and access rights. Its clients include Hearst Corporation, Groupon, and Koch Inc. The company was recognized as a leader in Gartner's Magic Quadrant for SaaS Management Platforms 2026. The deal is expected to close in Freshworks' fourth fiscal quarter of 2026, subject to standard closing conditions.
