Some Emirates NBD clients reported issues when using mobile banking services on Thursday. When attempting to log into the application, users received a notification about scheduled maintenance work.
The message stated: 'Due to temporary technical maintenance, you may experience disruptions in ENBD X services. Thank you for your patience and understanding.'
Although login attempts were successful, some functions within the mobile application failed to load, displaying the following message: 'We could not process your request right now. Please try again later. If the problem persists, please contact customer support.'
Furthermore, another update in the application indicated that direct fund transfers and utility bill payments were also unavailable due to a temporary service disruption.
The outage tracking website Downdetector.com also recorded user reports regarding issues with the Emirates NBD application, fund transfers, and mobile banking over the past 24 hours.