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IBAI expresses concern over IRDAI's insurance reforms; warns that commission cuts will affect customers and employment
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Aaj Tak
www.aajtak.in

IBAI expresses concern over IRDAI's insurance reforms; warns that commission cuts will affect customers and employment

The insurance regulator IRDAI issued a consultation paper on September 23 titled 'Reforming the Economics of Insurance Distribution,' which led to a decline in the shares of companies associated with the insurance business. The Insurance Brokers Association of India (IBAI) has expressed its concerns regarding these proposed reforms and warned that these changes could negatively impact both policyholders and employment.

IBAI represents 798 registered insurance brokers in India. The association supports IRDAI's goals aimed at improving policyholder protection, increasing transparency, and preventing mis-selling. However, it opposes the proposed framework for regulating the economics of insurance distribution. IBAI has cautioned that strict commission cap rules will affect not only policyholders but also insurance growth.

Among the association's main concerns is the proposal of more than 30 commission caps across insurance products and distribution channels. Currently, a distributor receives a commission of more than 25 percent in the first year for selling life insurance, which will be reduced to just 10 percent under the new proposals.

According to IBAI, these new proposals could harm customers who appoint brokers to compare various insurance products according to their preference, negotiate coverage, and assist with claims. The association argues that insurance brokers are legally obligated to act in the interests of the customers rather than the insurers.

Citing data, IBAI stated that 69 percent of complaints against general insurers relate to claims, while 63 percent of complaints filed on the IRDAI portal are decided in favor of the customers. Under the new rules, the support provided to policyholders during claims may weaken due to the reduced role and commission of appointed brokers by customers.

IBAI warned about the potential impact on customers as well as the fact that this insurance distribution system could affect employment, particularly in smaller towns and cities. According to the association, 14.81 lakh out of 27.18 lakh sales centers in India as of March 31, 2025, were operated by insurance brokers. Many of these employees are self-employed and work in Tier-2 and Tier-3 areas.

The Insurance Brokers Association of India has requested IRDAI to keep the 2023 expenditure management framework unchanged. Additionally, they have proposed that the maximum commission limit should be restricted only to loan-related cases and other cases where customers have limited options. The association has also demanded a regulatory impact assessment before implementing the new rules. IBAI clarified that its opposition is not against IRDAI's reforms, but rather it advocates for measures that directly benefit policyholders while maintaining insurance distribution and market access.

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IRDAI reform concerning commission structure causes stock drop for insurance companies, including PB Fintech and Turtlemint
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yourstory.com

IRDAI reform concerning commission structure causes stock drop for insurance companies, including PB Fintech and Turtlemint

Thursday marked a sharp upheaval in the insurance market as investors attempted to digest the massive changes proposed by the country's regulator. Stocks in the sector fell after the Insurance Regulatory and Development Authority of India (IRDAI) released a consultation paper aimed at revising the commission structure for insurers and distributors, sparking concerns about a significant decline in industry revenue.

PB Fintech, the parent company of the digital aggregator Policybazaar, was hit the hardest. Its shares plummeted by 36% in the largest single-day drop since listing, wiping out over 31,000 crore rupees in market capitalization. The impact quickly spread to traditional players such as Max Financial Services, HDFC Life, and ICICI Prudential Life, which also suffered substantial losses.

Beyond pure insurance firms, the broader financial sector felt the pressure: 12 financial stocks collectively lost about 1.58 lakh crore rupees in market capitalization during the trading session as investors reassessed profit forecasts for financial intermediaries.

The panic stems from IRDAI's plan to reinstate restrictions on product and channel-dependent commissions—a system they had abolished only in 2023. Under the new proposal, payout schemes will be tied to a specific product type, distribution channel, and the actual effort expended on selling and servicing policies.

For life and general insurance, this proposal mandates stricter oversight of operating expenses. However, for brokers and online aggregators, it represents a direct threat to revenue. Digital platforms like Policybazaar, which heavily rely on initial distributor fees, appear particularly vulnerable. Market analysts suggest that even a 10% reduction in commission rates for new deals could decrease PB Fintech's profits by 10–12%.

The regulator also insists on tightening overall expense limits. For life insurers, IRDAI hinted at a phased reduction of the management expense ceiling, targeting 15% of gross direct premium income within two years, and then 12.5% within five years.

Additional proposals cover the health and auto segments, establishing tighter frameworks for renewal commissions, prohibiting the mandatory bundling of insurance with bank loans, and banning dark patterns—design tactics on checkout pages that push consumers toward specific products or force data sharing.

Highlighting the long-term structural implications of these measures, Hanut Mehta, CEO of BimaPay, noted: 'These reforms will separate commission-based insurtech models from those based on customer value. Proposed market infrastructure institutions, including Bima Sugam, along with standardized product information and the ban on dark patterns, are shifting the market from policy-pushing sellers to customers choosing them on neutral platforms. This is a fundamental change in how insurance will be bought online.'

The immediate impact may affect platforms whose revenue primarily depends on high first-year commissions. Mehta stated: 'Their economics will become tighter, and some will have to completely rethink their business models. Marketing focused on customer acquisition, significant price reductions, and aggressive checkout design tactics will become harder to justify and, in some cases, may be banned.'

At the same time, a large opportunity may open up in the layers surrounding the sale: payments, renewals, servicing, policy management, and claims support—areas where customers face the most difficulties today and where the industry has invested the least. Mehta observed that as points of sale standardize and margins decrease, value will shift to those who facilitate payment, retention, and usage of insurance, adding that India is well-prepared for this shift as the necessary infrastructure exists.

He also emphasized that 'Aadhaar e-KYC, the Account Aggregator framework, and UPI AutoPay can support a fully digital, low-cost insurance journey. Building on this common infrastructure will also help millions of agents and POSPs in small towns, who will feel the commission changes the most, serve customers more effectively and remain an important part of the distribution system.'

While the long-term goal is to curb predatory sales and reduce costs for policyholders, markets are focused on immediate margins. The impact will naturally vary: traditional insurers with extensive agency networks or strong banking partnerships may weather this shift much better than autonomous digital platforms reliant on high commissions. Since public feedback is accepted until October 25, final rules may still change.

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