Users who tried to access Spotify early on Tuesday afternoon, September 29th, reported difficulties accessing the service. The streaming service registered instability in both mobile applications and desktop versions, affecting users in several nations, including Brazil.
Although many users managed to open the Spotify application, they noticed that the content, whether music or podcast, was not playing. The material could only be played if it had already been downloaded to the device or was stored in the cache.
In other situations, upon opening the application, nothing appeared except an error message, as illustrated in a screenshot.
According to Downdetector records, complaints about problems with Spotify gained significant visibility on social media around 11:00 AM Brasília time. Even more than two hours after this peak, numerous complaints about the occurrence persisted.
Spotify itself communicated via the X platform a message stating that it was aware of certain errors in its service and that the investigation into the problem was underway.
Some users attempted to resolve the issue by removing and reinstalling the application, but without success. This occurred because the failure did not reside in the users' devices, but rather in Spotify's servers. Furthermore, some customers who had stopped using the service were unable to log in again.
Given that the failure affects the platform level, Spotify users have no alternative but to wait for the normal restoration of the service, although the company has not provided a timeframe for the completion of the repair.