The implementation of voice assistant capabilities, voice application submission, and automatic document recognition is planned for the MyGov platform. These solutions are based on artificial intelligence and are designed to simplify the use of public services through the MyGov platform.
Asliddin Abdufattohov, a representative of the Digital Government Project Management Center, announced this during the ICT Week Uzbekistan event. He noted that three solutions are planned for launch to facilitate citizens' interaction with government services on MyGov.
The first project is AI Assistant MyGov, which will act as a voice and text assistant. It will help users find the necessary public service and understand how to use it.
Furthermore, thanks to the MyGov Speech-to-Text system, users will be able to fill out applications using their voice. The Document AI system will simplify work for both citizens and civil servants by reading and recognizing paper documents.
Currently, more than 927 electronic services are available on the MyGov platform, of which 557 are provided free of charge and 370 are paid. Since the platform's launch, citizens and entrepreneurs have accessed it over 250 million times, with over 67 million accesses registered in the last year alone.
Abdufattohov stated that more than 250 thousand people visit the platform daily, and about 10 thousand new users are added to the system monthly. The highest demand for services comes from the licensing, education, and real estate sectors, but services in business, economy, transport, tourism, culture, and sports are also actively used.
The MyGov mobile application is installed on more than 16 million users, providing the ability to access nearly 72 percent of all electronic services via smartphone. More than 200 services have been simplified according to the 'three steps' principle, over 130 composite and 21 proactive services have been introduced, and more than 150 informational certificates, previously issued in paper form, have been abolished.