Apple is developing a software update intended to resolve a specific error that causes freezes and restarts on certain iPhone 18 Pro and iPhone 18 Pro Max models. This issue occurs after a failure in authentication performed by the Face ID feature. The expectation is that this fix will be made available early next week.
The news was published by the portal 9to5Mac on Thursday, September 24th. The first reports of this occurrence emerged at the beginning of the current week, initially leading to suspicion that it was a hardware failure in the devices.
The defect manifests specifically after a Face ID authentication error within protected applications. In tests conducted by 9to5Mac, it was observed that the iPhone stopped responding to tactile commands and restarted a few seconds later. The portal managed to replicate this failure while attempting to access the Passwords application with the face partially obscured by the hand.
Additionally, a 'panic' log was detected in the system analysis section following the restart. This type of log is generated when the system encounters a critical failure that forces the device to reboot.
Although the problem does not appear to affect all iPhone 18 Pro users, there are records of similar situations circulating on social media. Before official confirmation from Apple, some consumers opted to exchange their iPhones for new units, fearing that the restarts were linked to a physical defect. However, this replacement will not be necessary, as the company confirmed that the solution will come through a software adjustment.
Apple did not detail the exact cause of the bug, but it is worth noting that the iPhone 18 Pro and 18 Pro Max models introduced a redesigned version of the Face ID system. The infrared camera was repositioned to be under the bottom of the screen, near the area occupied by the watch in the status bar. This change allowed for a 25% reduction in the size of the Dynamic Island.
