Booking train tickets often presents difficulties, including the need to enter data multiple times and pass CAPTCHA, which can sometimes lead to delays and an inability to confirm the purchase.
Consider an example where artificial intelligence (AI) was able to complete the ticket booking process via voice command. Typically, for a trip, for instance, from Mumbai to Rajkot, the user must independently go to the IRCTC website, select stations, specify the date, find the train, check seat availability, and fill in passenger information.
In the era of modern advanced systems, AI is capable of performing tasks that previously seemed purely theoretical. Now, through commands, there is a transition towards full automation of processes. Below is a description of how such a task can be accomplished using only voice commands.
Recently, an interesting experiment became a topic of discussion. One social media content creator tasked ChatGPT Astra with booking a railway ticket on the IRCTC website. The AI was assigned the task of finding a train from Mumbai to Rajkot for September 20th, between 21:00 and 23:00, for two people in AC class.
After this, the AI began working on the IRCTC website through a browser, entering details such as stations, date, and time to start searching for trains.
A feature of this AI passenger was that it did not limit itself to just specifying the train name. According to reports, it analyzed available trains and checked the seat situation, discovering that some options had a waiting list status.
After this, the AI requested further instructions. When it was suggested to look at trains for the next day, it repeated the search and presented new options.
Thus, the AI attempted to perform most of the actions that usually require multiple clicks from the user on its own. However, within the scope of this experiment, the payment stage remained incomplete.
It is important to understand that this is a demonstration experiment shown on social media and should not be considered an official ticket booking function by IRCTC.
The question arises whether AI will in the future only answer questions or begin to perform entire tasks by opening websites for users. This ticket booking scenario gives insight into the possibilities of the future. The real challenge will arise when AI has to handle all processes, including Tatkal booking, payment, and other technical difficulties. Only one thing is clear for now: AI has stopped being just a communication tool and is actively moving towards performing tasks for users.

