Gov.br functions as the unified platform of the federal government, integrating into the bureaucratic routine of Brazilian citizens. This tool allows for the centralization of access to various services with security and practicality, eliminating the need for physical appearance at different public offices.
With a Gov account, it is possible to check Income Tax, request social benefits, and, depending on the access level, execute electronic signatures with legal validity. Additionally, the portal ensures user data protection through rigorous identity verification.
To start the process, you must download the Gov.br application from the App Store (for iPhone users) or the Play Store (for Android users). After opening the application, the user must select the 'Log in with gov.br' option to begin creating the mobile account.
It is necessary to provide the CPF number and set a strong password to access the platform, subsequently accepting the data permissions for registration on gov.br. In the next step, the user must tap 'Facial recognition' and follow the provided instructions to confirm their identity.
After completing the initial registration, access the main screen of the application and click on 'View level'. Then, locate and select the 'View more details' option at the top of the screen. Navigating the page, find the information panel related to the Silver level and use the 'Increase level' or 'View level' buttons to proceed.
In the list of choices, the user can opt for 'SENATRAN (Driver's License)' to validate their identity via facial recognition, using the data from the National Driver's License. An alternative, if they do not have a driver's license, is to select the 'Bank' option so that data validation occurs through an account in partner financial institutions of Gov.br.
Silver and Gold level accounts offer greater registration credibility and protection against fraud when using crucial digital services. By raising the Gov account level, the citizen proves their identity to consult information under tax secrecy and carry out official transactions.
The advanced validation unlocked after registration allows access to restricted functionalities, such as pre-filled Income Tax declarations and INSS services. The highest level also enables the issuance of remote electronic powers of attorney and legally valid digital signatures.
It is important to note that the Gov registration is exclusive and personal, preventing the opening of more than one account with the same CPF. If access is lost, the correct procedure is to recover the Gov account password, not to create a new profile.
Although the registration is individual, it is possible to authenticate on several devices and switch between profiles with different CPFs on the same device, simply by ending the current session and logging in with the new credentials.
Various technical and registration factors may prevent the creation of the Gov account; understanding the origin of this error is the first step to solving the problem and accessing digital public services.
The Gov registration cannot be permanently deleted, as it operates as a unified digital identity linked to the CPF, maintaining this record continuously to ensure traceability and security in interactions with the public sector. Instead of deleting the profile, the user can modify data, block suspicious accesses, and reset their authentication credentials. Furthermore, it is possible to revoke application authorizations and electronic powers of attorney directly in the profile settings to maintain privacy.