The Uzbekistan Competition Committee is examining passenger rights and compensation payments related to flight delays caused by air carriers.
In the first half of 2026, the Committee received over 300 consumer complaints regarding air transport services. This figure was 4.1 times higher than in the same period last year.
The complaints contained information about cases of multi-hour flight delays, untimely provision of reliable information to passengers, low quality of provided services, as well as payment for services that were not actually rendered.
The analysis conducted by the Committee revealed that in some situations, passengers whose flights were delayed due to the carrier's fault were offered neither compensation nor alternative solutions. The agency noted that such circumstances can negatively affect people's time, expenses, and plans.
Currently, the Committee is studying the practice of compensating passengers for damages from domestic flight delays caused by airlines, based on open sources, and is also considering issues of consumer rights protection.
Airlines have been recommended to ensure the completeness of information on their digital platforms and compliance of this information with legal norms. Furthermore, the Committee invites citizens to submit their suggestions and comments regarding passenger services and the protection of their rights.
