Due to the increase in citizen complaints regarding flight delays, lack of timely information, and service quality, the Commission on Competition Development and Consumer Rights has begun examining the issue of compensating passengers in cases of domestic flight delays caused by the carrier.
According to a statement from the Commission's press service, during the first half of 2026, the number of consumer appeals regarding air transport services increased by 4.1 times compared to the same period last year, exceeding 300 appeals.
These appeals most often involved situations such as flight delays of several hours, untimely provision of accurate information to passengers, low quality of provided services, and cases of refusal to receive payment for unrendered services.
The analysis conducted by the Commission showed that in some cases, passengers were neither offered compensation nor an alternative solution in the event of a flight delay due to the carrier's fault. This has a serious negative impact on citizens' time, finances, and plans.
In this regard, the Commission on Competition Development is studying cases of passenger compensation payments and compliance with consumer rights during domestic flight delays caused by the airline, using open sources of information.
The supervisory body demanded that airlines provide complete information from their digital platforms and bring it into compliance with legislation. Citizens were also invited to send their suggestions and objections on this matter to the Commission.
