The Competition Committee has begun an inspection of airlines regarding the payment of compensation to passengers whose domestic flights in Uzbekistan were delayed due to the carrier's fault. The agency is analyzing cases of payments and compliance with consumer rights.
This inspection is being conducted against the backdrop of a significant increase in the number of complaints. In the first six months of 2026, the committee received over 300 appeals concerning air transport services. This figure is 4.1 times higher than the volume of appeals during the same period last year.
Passengers complained about various violations, including multi-hour flight delays, lack of timely information, low quality of service, as well as payment for services that were not actually provided.
The analysis of the received appeals revealed situations where, in the event of a flight delay caused by the carrier's fault, passengers were neither provided with compensation nor any other solution to the problem. For citizens, this led to loss of time, incurring additional expenses, and the need to change their plans.
Currently, the committee is studying open sources and the digital platforms of airlines to determine whether they comply with the requirements of consumer protection legislation, especially regarding compensation for domestic flight delays.
A recommendation was given to the airlines to ensure comprehensive information about their services on their digital platforms and bring it into full compliance with current legislation. Citizens who have encountered violations of their rights during a flight delay were advised to send relevant appeals and suggestions directly to the Competition Committee.