The city of Cape Town is initiating a pilot project to introduce cashless payments at three of its Driver's License Testing Centers (DLTCs), starting on October 1st. This measure aims to enhance security levels, optimize workflows, and accelerate digital transformation.
The electronic payment testing will take place in centers located in Brackenfell, Fish Hoek, and Strand. Currently, 18 DLTCs in the city process thousands of monthly transactions using a combination of cash and bank cards.
Services provided at these centers include paying traffic fines, submitting applications for learner and driver's licenses, as well as renewing or replacing license cards and processing Public Driving Permits (PrDP).
Advantages of moving away from cash
City officials noted several operational benefits of transitioning to electronic payment methods. These include reducing the risk of revenue theft, decreasing cash collection commissions, simplifying data reconciliation, and creating a safer environment for both staff and visitors.
Alderman J. P. Smith, a member of the Majority Committee on Safety and Security, emphasized that this initiative is part of a broader commitment to modernizing municipal services. He stated: 'The city is moving towards using more digital resources to try and improve our customer experience and service delivery overall. Cashless transactions are one such area of development.'
Smith added that this pilot project will determine the feasibility of such a system across all DLTCs. He also expressed hope for other future improvements that could streamline operations at the centers. Smith noted that additional national and provincial programs could further reduce waiting times and administrative pressure on local branches.
He mentioned that the Traffic Management Corporation has already trialed an online booking system in the Gauteng and Eastern Cape provinces. Smith believes such a system could radically change the situation in Cape Town. Furthermore, he added that the recent decision to make driver's licenses valid for 10 years instead of five will also significantly reduce the burden on the centers after implementation.
The results of the trials in Brackenfell, Fish Hoek, and Strand will determine whether the cashless payment policy will be extended to all remaining DLTC sites in the metropolis.

