The Employees' Provident Fund Organisation (EPFO) regularly sends warnings to its members, especially advising them to avoid fake links and fraudulent phone calls. Even minor carelessness can lead to the theft of accumulated funds in the PF account, making the individual a victim of fraudsters. Since all EPFO services, from filing claims to withdrawing funds, have become digital, cybercriminals may target the funds held in these accounts.
EPFO constantly alerts its members through social media platforms such as Twitter (now X) or via messages sent to registered mobile numbers regarding measures to secure their pension accounts. According to EPFO data, before clicking on any link related to the PF, it is necessary to think carefully and verify it. Furthermore, EPFO regularly publishes updates on other precautions to maintain online vigilance.
It is important to understand the reason behind EPFO's constant warnings about fake calls or URLs. This is because the Employees' Provident Fund never requests personal data, One-Time Passwords (OTPs), or credentials over the phone, via WhatsApp, SMS, social media, or email. If anyone demands such information, it is a direct sign of fraud.
Cybercriminals target EPFO accounts in the following ways: they steal information related to the UAN and the account, and then send messages or make calls related to a fake KYC update or a claim for benefits. They may request bank details or OTPs while pretending to be EPFO employees. Fraudsters might intimidate members by claiming their PF account will be closed or benefit disbursement suspended, using fear to obtain the required information. Additionally, they may send messages via mobile phones or email with fake links that allow them to clear the account after being clicked.
It is in connection with these fraudulent methods that EPFO issues warnings to its members, urging them not to click on unverified links in SMS, email, or social media. EPFO emphasizes that UAN, PPO, passport details, or OTP should never be shared on any unverified websites. Extra caution should be exercised: when receiving such a link, always check its URL, paying attention to the slightest changes in spelling. If any change in the URL is detected, it should be reported to the EPFO Help Desk.
By staying away from fake links and not falling for telephone scams, one can ensure the security of funds in their account. It is also crucial to know which are the official EPFO portals and websites to search or file PF claims only on those. Official EPFO websites include: https://www.epfindia.gov.in, https://www.epfo.gov.in, and https://unifiedportal-mem.epfindia.gov.in/memberinterface/