Etihad Rail passengers can rent cars in Abu Dhabi and Fujairah with included fuel

Etihad Rail, a major UAE project designed to connect seven emirates and facilitate the movement of residents and tourists, is preparing to expand its network. The Al Yalais station in Dubai will open next month. As part of this expansion, Etihad Rail introduced the Passenger Charter, which details passenger conduct rules and lists penalties for violations.

To ensure safety and compliance with the charter, Etihad Rail operators conduct random checks at stations. There are specific situations where Etihad Rail staff have the right to require a passenger to immediately leave the train or station.

For example, when listening to audio on Etihad Rail trains, passengers are required to maintain a moderate volume level so as not to disturb others. Etihad Rail personnel may ask those playing audio too loudly to alight at the next station if they are causing excessive noise or disturbance. They may also be advised to stop using the electronic device, wear headphones, or lower the volume.

Furthermore, if an authorized person reasonably believes that a passenger is unfit to enter or remain at the station or on the train due to intoxication or possession of alcoholic beverages, they may demand immediate departure. Operators may also prohibit that passenger from boarding or remaining until they are sure the person is no longer intoxicated or unfit.

A passenger may also be asked to leave if, in the reasonable opinion of an authorized Etihad Rail employee, they are in an unsuitable or inappropriate state, or if their clothing could stain or damage any part of Etihad Rail property, or the property or clothing of another person. In general, violating the Etihad Rail Passenger Code of Conduct can lead to such sanctions.

The Code sets out several requirements: passengers must follow staff instructions and signs, stand at the end of the queue, and not jump over it. Passengers are required to dress modestly and appropriately; transparent, revealing, or offensive clothing is prohibited.

It is forbidden to carry items that may threaten, irritate, stain, damage, or endanger people, property, or the railway. Upon receiving instructions, passengers must immediately remove any inappropriate item and may be required to cover associated costs.

Smoking, vaping, and carrying burning matches, lighters, or other flammable items are prohibited in ticketed areas, except in designated smoking areas. Possession, consumption, or trading of controlled substances or narcotics is forbidden. Prohibited items are banned, while restricted items are only allowed if relevant requirements are met.

Intoxicated or unfit passengers cannot be on stations or trains. If alcohol is prohibited on a service, passengers cannot bring it onboard. Aggressive, threatening, indecent, insulting, harassing, intimidating, or destructive behavior is also prohibited.

Passengers must not interfere with train doors, misuse signaling systems, ignore safety instructions, or otherwise endanger passengers or staff. Furthermore, passengers must not pose a threat to public health, such as traveling with a contagious disease.

It is forbidden to cause annoyance, irritation, or inconvenience to other passengers, staff, or authorized crew. Selling, advertising, or distributing goods/services, as well as surveys, begging, or door-to-door solicitation requires prior written permission. Damaging, staining, spoiling, vandalizing, or misusing trains, equipment, furniture, or facilities is prohibited. Passengers may be charged for cleaning, repair, or replacement costs resulting from such actions.

Photographing, filming, or recording people without their explicit consent is prohibited; violations may lead to related claims. Commercial photography, video, or audio recording requires prior written permission. Littering and spitting are also prohibited. Food and drinks should only be consumed in designated areas, and waste should be disposed of in provided bins. Foods or drinks with strong odors, or items that could spill, stain, or damage the train or other passengers' belongings, are prohibited.

If a passenger is deemed to be violating the rules and refuses to leave upon request, Etihad Rail staff or an authorized person may remove the passenger using reasonable force. This occurs in addition to any other consequences of the violation. Before removal, Etihad Rail staff or an authorized person will briefly inform about the nature of the violation.

Yes, repeated journeys without a valid ticket may result in the passenger being denied access to all Etihad Rail services. A ticket is considered valid if it shows the correct date, time, and passenger name, and has not yet been used.

Etihad Rail, a landmark transport project for the country, has opened up new opportunities for travelers, allowing them to replace long hours of driving in traffic with a scenic train journey.

The first route connecting Fujairah and Abu Dhabi launched on June 30th. As more residents of the UAE choose this mode of transport, and more stations are set to open soon, it is crucial to know what items are permitted on Etihad Rail and which items are prohibited.

Prohibited items include explosives, such as fireworks and ammunition. Flammable and hazardous substances, such as gasoline, paint thinners, compressed gases (including pressurized cylinders and aerosol cans), and other similar materials, are also banned.

Weapons—firearms, knives, and other weaponry—are forbidden to be transported unless they are with authorized personnel (such as law enforcement). Additionally, illegal drugs, chemical, and biological hazards are prohibited.

Large and bulky items of any kind are also banned: luggage exceeding dimensions or items that do not fit in the baggage area or obstruct aisles and exits. This includes large luggage, boxes, musical instruments, and sports equipment (including surfboards, oars, skis, snowboards, golf clubs, and other bulky sporting gear or bags).

Unsecured items are prohibited—any items that cannot be safely stored or secured in designated areas of the train, including plants. Commercial goods whose quantity and/or packaging indicate the need for specialized professional transportation, as well as items prohibited by customs authorities, are also banned.

Carrying any type of alcoholic beverages is strictly forbidden, regardless of whether they are hermetically sealed or legally purchased. Smoking devices, including electronic hookahs, vaping devices, e-cigarettes, and any other electronic smoking apparatus, are also prohibited.

Furthermore, offensive items capable of causing discomfort or offense to other passengers, such as those emitting strong odors, as well as any other items that may create danger, disruption, or undue concern, are prohibited.

Bicycles, scooters (including electric scooters), and personal means of transport are also banned, regardless of whether they can be folded or disassembled.

There are items that are restricted on Etihad Rail journeys but are allowed under certain conditions. Passengers cannot carry more than the permitted amount of luggage. Regardless of ticket type, each traveler can bring up to two pieces of luggage free of charge.

Wheelchairs are allowed if the passenger has pre-booked a space for a wheelchair. Only electric chairs with integrated batteries installed by the manufacturer are permitted.

Prams or baby strollers are allowed if the passenger is traveling with a child using such a stroller, and the stroller folds easily or can be disassembled. One such item per child is accepted free of charge. It is recommended to use protective wrapping.

Medical equipment (such as oxygen tanks or other mobility aids) is permitted provided the passenger has booked a space for a wheelchair and the equipment fits in the designated area.

Personal belongings, such as a handbag or laptop bag, must fit under the seat. The maximum dimensions for hand luggage are 55 cm (H) x 40 cm (W) x 23 cm (D), and these items must be stored on overhead luggage racks.

In addition to the two allowed items, extra luggage must be requested through the app, website, Contact Center, or at the station.

Pets, including dogs and falcons, are allowed in an approved carrier with maximum dimensions of 55 cm x 40 cm x 23 cm. The pet carrier replaces the standard hand luggage allowance; passengers cannot travel with a pet carrier and a separate piece of hand luggage simultaneously. Pets must always remain inside the carrier and under the passenger's control.

Trained and certified guide dogs are allowed, and they must be pre-booked through the Contact Center.