The Chief Executive Officer of the South African Social Security Agency (SASSA), Themba Matlu, issued a statement to alleviate concerns among benefit recipients caused by the process of verifying social payments. He emphasized that this procedure is aimed at confirming compliance with criteria, not at automatically terminating benefits.
In his address to beneficiaries, Matlu stated that SASSA remains committed to ensuring that eligible recipients continue to receive their entitled social assistance while strengthening the integrity of the social benefits system.
He explained that recipients selected for verification should not panic, as it is a routine administrative process whose goal is to ensure that recipients still meet the requirements for receiving social assistance. Matlu stated: 'Selection for verification does not automatically mean you have lost your benefit. Verification is an important process through which SASSA checks whether the beneficiary continues to meet the requirements for receiving social assistance.'
These measures are being taken against the backdrop of increased public scrutiny over benefit administration and efforts to enhance compliance within the social assistance program. Matlu also noted that the agency is focused on modernizing its operations to improve service delivery to millions of recipients across the country.
As CEO, he called this task one of his main priorities, stating: 'We are working to modernize SASSA, improve our systems, expand digital services, and increase the efficiency of our offices.'
Furthermore, Matlu clarified that SASSA's mandate goes beyond simply disbursing benefits; it includes ensuring that services are provided with honesty and respect. He stressed: 'Our duty is not only to administer benefits but to do so with integrity, compassion, efficiency, and respect.'
Affirming his support for recipients, the CEO assured that dignity remains at the heart of the agency's work, adding: 'Do not panic, serving you with dignity is our top priority.'
Matlu urged recipients to cooperate with the agency in the process of improving the social assistance system, noting: 'Together we can build a social assistance system that is more responsive, reliable, and worthy of the people it serves.'


