The central government of India has approached Meta with a demand to enhance compliance with Indian laws, tighten content moderation, and provide clarifications regarding the operation of its algorithms, moderation systems, and protective measures.
According to sources, the government needs to ensure that Meta strictly adheres to local legislation, including mechanisms for vetting and balancing content posted on its platforms, and possesses sufficient guarantees to prevent potential violations.
A second meeting between Ashwini Vaishnaw, Union Minister of Electronics and Information Technology, and Joel Kaplan, Meta's Chief Global Affairs Officer, took place late Thursday evening. Earlier, on Wednesday, Kaplan also met with the minister, during which he apologized on behalf of the company for the erroneous deletion of Prime Minister Narendra Modi's video, in which he addressed students protesting the leak of examination materials for the National Eligibility cum Entrance Test (NEET).
On Thursday, during a meeting that lasted over an hour, senior government officials from the Ministry of Electronics and Information Technology questioned Meta executives about the processes and systems the company uses for different types of content, as well as how the visibility of this content is determined.
A high-ranking government official, who wished to remain unnamed, stated: 'We gave them specific tasks on several issues we have been tracking over the past few days. For example, their delayed inaction in restoring accidentally deleted posts was noted. Similarly, we asked them how child sexual exploitation material spreads on their platforms despite the existence of mechanisms.'
Sources added that although Kaplan will likely leave India soon and may not be able to participate in further meetings with IT ministry officials during this trip, technical, political, and legal teams from India and the US will continue to meet with government representatives over the next three to four days to answer all inquiries.
During the meetings on Wednesday and Thursday, Kaplan was accompanied by Neil Potts, Meta's Vice President of Public Policy, Raphael Frankel, Head of Asia-Pacific Policy at the company, Aman Jain, Head of Public Policy in India, and other senior executives.
On Wednesday, before the meeting with Vaishnaw, Kaplan and his team also met with Secretary of the IT Ministry S Krishnan and other senior officials. This early morning meeting lasted about 45 minutes, during which ministry officials questioned Meta executives about aspects such as the presence and distribution of Child Sexual Exploitation Material (CSEAM), the deletion of Modi's post, the presence and spread of deepfake content across various Meta platforms, and the inaction of the intermediary regarding issues raised by the Grievance Appeal Committee (GAC).
A senior official present at both meetings on Wednesday noted: 'They (Meta) agreed that they had gaps in automated monitoring and CSEAM removal systems and agreed to increase the number of people working on this issue. We provided them with a list of issues to work on and expect a response on the measures taken within the stipulated time.'