The International Air Transport Association (IATA) strongly recommends that airlines rethink their approach to payment management, as the convenience and reliability of payment are becoming critical factors for sales success and passenger satisfaction.
Nick Karin, IATA's Senior Vice President for Operations, Safety and Security, noted that the process of purchasing an airline ticket is only complete after a successful transaction. If this stage is complicated, slow, or does not offer a preferred payment method for the customer, the airline risks losing the sale.
According to IATA's Global Passenger Survey for 2025, 17% of passengers attempting to purchase additional services, such as baggage payment or seat selection, were unable to complete the purchase. The main reasons cited were failed initial payment attempts and the lack of alternative payment options.
The association emphasized that the efficiency of the payment system affects not only the airline's revenue but also the speed of fund receipt, operating costs, and risks associated with fraud and transaction failures.
A joint study by IATA and the consulting firm Edgar, Dunn & Company showed that in 2024, airlines processed payments totaling approximately $977 billion USD, with total processing costs amounting to $22.2 billion USD.
IATA pointed out that there is no universal payment method. For individual passengers, speed and simplicity of payment remain a priority, whereas corporate clients require tools that ensure expense approval, reporting, and compliance with internal regulations.
The association also drew attention to the rapid development of payment tools. Although bank cards retain a dominant role, instant payments and digital wallets are gaining increasing popularity. If an airline does not provide the customer's preferred payment method, the probability of the customer abandoning the purchase significantly increases.
To improve payment processing efficiency, IATA is developing its IATA Financial Gateway (IFG) and IATA Pay services. Furthermore, the association introduced a new methodology—the Airline Payment Framework – Management Foundation. This methodology suggests evaluating payment solutions not only by cost but also by their impact on customer experience, settlement speed, risk management, refunds, chargebacks, and cash flow.
IATA considers this new methodology particularly relevant against the backdrop of the development of the Modern Airline Retailing concept, which includes personalized offers, an expanded range of ancillary services, and dynamic pricing. The association concludes that payment infrastructure has become one of the key elements of commercial efficiency for airlines in the modern environment.



