Rachael Matloga, a mother of three who enjoys listening to music and watching nature documentaries, has achieved significant career growth in the retail sector. After nine years of questioning her career path, she became the branch manager at Petshop Science N1 City in Cape Town.
Matloga's career began in 2017 when she joined Shoprite Group as a checkout packer. Prior to this, she completed the company's retail readiness program, which provides skills to unemployed youth in South Africa.
Originally from the village of Ga-Maponto in Limpopo, Matloga was studying logistics when she learned about the program during a conversation on a train. She applied, underwent training, and was appointed as a checkout packer at Checkers N1 City in 2017.
Shortly after starting, she began to doubt her decision due to the physically demanding nature of the work. However, her mother's support convinced her to continue. Her mother advised her: 'You need to start somewhere to end up somewhere,' which, according to Matloga, changed the course of her career.
Over the years, she utilized every opportunity to develop her skills, taking on extra responsibilities and learning from colleagues as she advanced within the company. Lindsey Joseph, Head of Talent Solutions for the Shoprite Group, noted that Matloga's journey demonstrates the company's commitment to developing internal talent.
Joseph stated: 'We believe in creating opportunities for our employees to build a meaningful career within the business. Through continuous learning, development, and internal promotion where possible, employees like Rachael reach management positions.'
Now leading a team at Petshop Science N1 City, Matloga believes that effective leadership involves both developing people and achieving results. She cited mentoring a team member who took on a management role as one of her greatest achievements.
Outside of work, the mother of three enjoys listening to music and watching nature documentaries. Matloga's plan is to manage a larger store while continuing to build high-performing teams that serve customers and support their communities.
Concluding her journey, Matloga urged others not to underestimate the potential of a retail career. She emphasized: 'You don't have to have everything planned out at the beginning. Retail is a place where you can build a long-term career, and your start is never the end. Every role teaches you something, and if you are ready to learn and keep showing up, you never know where it will take you.'