The Directorate of Recreation and Parks at the eThekwini municipality stated that there is no backlog in conducting burials related to the low-income burial policy.
At a council meeting, the municipality reported that it has assisted 26 families since June 2026 under the low-income burial policy. The Directorate of Recreation and Parks responded to four questions raised by DA council member from Ward 66, Zoe Solomon, on Thursday.
Solomon spoke to the media about a resident whose children ended up in social welfare due to extreme poverty and lack of support. She explained that this woman's health was deteriorating and she lacked necessary assistance. After her death in the hospital, the family called them from Gauteng asking for help with the low-income burial, promising to raise money for a bus to transport the ashes.
Solomon specified that the local funeral home privately sponsored the cremation so that the children and family could receive the ashes and avoid burial in a pauper's vault, which was the only option. She noted that after this, she repeatedly called the local funeral home, but they informed her that they still could not perform cremations, and she confirmed at the hospital morgue that bodies were accumulating.
Solomon demanded that the municipality ensure the uninterrupted provision of low-income burial services in the future. She wanted to know if the municipality was aware that low-income residents' funeral services were reportedly going unpaid to service providers. Furthermore, she asked how many low-income deceased individuals are currently awaiting burial or cremation due to this situation, and what the average waiting time is.
Solomon also inquired about the measures the municipality is taking to settle outstanding payments, immediately restore burial services, and guarantee that grieving families will not be left in limbo while their loved ones are in hospital morgues. Finally, she asked about the measures that will be implemented to prevent a recurrence of such a situation and ensure the continuous provision of low-income burial services going forward.
At the council meeting, the municipality acknowledged being aware of the non-payment to service providers, which occurred due to the implementation of a new online system. The municipality explained that this negatively affected the suppliers' cash flow, leading to delays in burials.
The municipality added that there is currently no backlog or unpaid invoices. It informed the council that only three cremations are pending due to missing documentation, which will be processed once all necessary documents are received. The municipality assured that accounts are now current thanks to regular weekly payments, and they are unaware of any close relatives currently in hospital morgues. The implementation and integration of the online payment system are complete, staff are fully trained on its operation, and no further delays are expected.
According to the municipality, the low-income burial is intended for needy families who cannot afford to bury their loved ones. Such a family should contact their ward councillor to request burial assistance.



