Tata Digital continues to see departures of senior executives, despite the new CEO Sajith Sivanandan actively recruiting experienced leaders from outside. The latest departure is Gaurav Hazrati, who held the position of President of the Financial Sector.
Reasons for Departure and Company Focus
Hazrati's exit is significant as the company has shifted its strategy, focusing on financial services and the loyalty program. According to company insiders, he played a key role in developing the financial services segment within Tata Digital.
Attempts to contact Hazrati and an email sent to him went unanswered at the time of publication. Hazrati was appointed President of the Financial Sector in 2025. Prior to this, he served as CEO of Tata Payments. This banking industry veteran previously held senior positions at IndusInd Bank and Axis Bank.
Strategic Changes and Reporting
An individual familiar with the matter noted that 'he played a crucial role in the growth of the financial services segment within Tata Digital. Some of Tata Digital's banking partners had excellent relations with him, such as HDFC Bank and SBI Cards.'
According to the Tata Sons Annual Report for the fiscal year 2026 (FY26), the Tata Neu card is one of India's largest co-branded credit cards.
The company announced a decisive change in course: 'We have made a decisive shift—refocusing Tata Neu on financial services and loyalty. In the coming year, Tata Neu will place increased emphasis on financial services, aim to increase the number of users making monthly payments tenfold, and expand our ecosystem in lending and insurance.'
Tata Digital Financial Performance
In the fiscal year 2026, Tata Digital reported a loss of ₹4,974 crore, which is higher than the loss of ₹4,610 crore in the previous year. Meanwhile, the company's revenue for FY26 reached ₹35,990 crore, representing an 11.8 percent increase compared to ₹32,188 crore in FY25.


