The Securities and Exchange Board of India (Sebi) has presented a series of proposals to change the structure of Online Dispute Resolution (ODR) in the securities market. The goal of these changes is to increase process efficiency, reduce case review times, and improve the enforceability of decisions.
Change in responsibility for dispute resolution
One of the central proposals is the transfer of dispute resolution functions from ODR institutions to Market Infrastructure Institutions (MIIs), which include custodians and stock exchanges. The process will remain entirely technology-based, but MIIs will manage the entire workflow, utilizing their closer regulatory oversight over intermediaries and listed companies.
Revision of the arbitrator appointment process
The regulator also proposed adjustments to the procedure for appointing arbitrators and mediators. Parties to the dispute must provide their preferences from a list of arbitrators, after which MIIs will select a suitable candidate. As for mediators, they will be appointed directly by MIIs from their approved pool.
Acceleration of complaint review
To speed up the claims settlement process, it was proposed that unresolved complaints on the SCORES platform would be directed straight to the mediation stage within ODR after verification by designated authorities. This will reduce the process timeframe by 21 days.
Protection of investor interests
To address investor concerns, Sebi proposed allowing investors in Alternative Investment Funds (AIFs) to resolve disputes through mechanisms agreed upon in previously concluded contracts, instead of mandatorily using the ODR platform. Furthermore, Sebi proposed expanding legal protection, currently available to AIF investors structured as trusts, to investors operating through companies or limited liability partnerships, thereby ensuring uniform guarantees regardless of the fund's structure.

