A discussion was held regarding the launch of a multilingual customer support center. iSON Xperiences Customer Experience (CX) and Business Process Outsourcing (BPO) is one of the leading international companies that serves over 50 million customers monthly through more than 40 operational centers in 19 countries.
The Minister of Digital Technologies of the Republic of Uzbekistan, Sherzod Shermatov, met with Rami Sweis, Chief Operating Officer of iSON Xperiences. A delegation led by Jahongir Kagirov, Director of Export Development of IT Park Uzbekistan, also participated in the negotiations.
During the discussions, the main focus was on launching the first project to create a multilingual customer support center, which will provide 100 jobs in Uzbekistan. Furthermore, the company presented plans for phased expansion of its activities by forming teams capable of providing customer support in English, German, Turkish, and other languages.
IT Park Uzbekistan offered opportunities for cooperation at various stages of project implementation, including existing support mechanisms for international BPO companies, as well as specialist training.
In Tashkent, representatives of companies from Uzbekistan and China, particularly from the Xinjiang Autonomous Region, held discussions on joint projects in the fields of mining, green energy, agriculture, and technology.
According to the Ministry of Investment, Industry, and Trade, 22 companies operating in sectors such as metallurgy, energy, logistics, biotechnology, automotive manufacturing, and food industry participated in the Uzbek-Chinese business forum. Representatives of state and network organizations were also present.
During the negotiations, projects concerning the mining industry, 'green' energy, agriculture, medicine, modern technologies, industrial cooperation, and export-oriented production were reviewed.
According to the ministry's data, the volume of trade between Uzbekistan and China has tripled over the last five years, reaching nearly 18 billion dollars by the end of 2025. Furthermore, the volume of direct Chinese investment has increased fivefold, amounting to 17 billion dollars.
Currently, more than 6 thousand enterprises in Uzbekistan operate with the participation of Chinese capital.
In June of this year, as part of the project 'Youth and Women as Ambassadors of Sustainable Tourism in Karakalpakstan,' implemented with financial support from the European Union, the Konrad Adenauer Foundation, and the nationwide movement 'Yuksalish,' the Public Association 'DMO Karakalpakstan' held three-day training seminars in the cities of Nukus, Muynak, and the Khujayli districts.
Thirty-three young men and women participated in these events, gaining knowledge and practical skills in sustainable tourism, local initiative development, social entrepreneurship, project preparation, and tourist product creation. An important part of the training program was turning participants' ideas into practical projects. Participants presented both individual and team projects aimed at promoting the tourism sector.
All submitted projects were evaluated by independent experts, mentors, and the team of the Public Association 'DMO Karakalpakstan' based on established criteria. Projects that scored the highest were recognized as winners, and each of them is provided with support of 2.5 million soums for the purchase of equipment and furnishings.
Based on the competition results, the commission determined the following mini-subsidies:
For Muynak district: The projects 'Qirdagi kema,' aimed at creating a guesthouse in a natural area in national style to demonstrate hospitality and national values to local and foreign tourists, and 'Muynak travel media,' targeting the wide promotion of the region's tourism potential using modern media and popularizing it on the international stage, were selected.
For Khujayli district: The innovative initiatives recognized were the project 'Smart Karakalpakstan Tourism Hub,' aimed at expanding the tourism opportunities of the Republic of Karakalpakstan and the Khujayli district through digital technologies and increasing tourist flow, and the project 'Bir hotira - ming hikoya ustaxonasi,' dedicated to cultural tourism, telling stories about the national culture, crafts of Karakalpakstan, and the tragedy of the Aral Sea.
For the city of Nukus: The projects 'Aralaroma soap,' aimed at expanding the range of tourist souvenirs by producing natural soap from local plants and ecological products, and 'Arbashi bread,' whose goal is to create a new brand of souvenirs for tourists through modern, ecological, and nationally stylized packaging of traditional Karakalpak bread, were selected.
Furthermore, the project 'Shege qishlogidagi uy mehmonxonasi' by participant Aziza Atamuratova from the Muynak district was highly praised by experts. The Public Association 'DMO Karakalpakstan' decided to provide additional support for this initiative from its own funds, considering its prospects and the author's initiative.
This contest became an important initiative contributing to turning the ideas of youth and young women into practical projects, as well as developing local tourism and creating new tourist products and services.
