Salma, a Palestinian citizen of Israel, was surprised when her manager sent a message to the employee WhatsApp group chat demanding recognition of the ban on speaking Arabic in the store.
Reaction to the Ban
The 19-year-old Palestinian citizen of Israel and her colleagues found this absurd and ignored the notification. However, the next day they became afraid of their manager and decided to remain silent. The situation changed when one of the colleagues briefly spoke Arabic while carrying a box to the storeroom, using the Hebrew word for 'storeroom,' which clearly indicated a work environment.
In response, the manager flared up, started shouting, kicking boxes, and stated that they were forbidden from speaking Arabic. He said: 'This is a Jewish state. We speak only Hebrew here. Arabic stays at home.'
Scale of the Problem
Salma's experience is one of many cases reported by Palestinian workers in recent months. They claim that they are being forbidden to speak Arabic in workplaces. Complaints are coming from hospitals, pharmacies, and retail stores.
A recent incident occurred at a Good Pharm branch in Jaffa. Local media published messages on WhatsApp where the manager allegedly threatened employees who spoke languages other than Hebrew, claiming that hearing Arabic might scare away customers traumatized by the events of October 7. Good Pharm stated that it hires and serves people from all walks of life, is committed to equality, and will review the manager's behavior within the company. Nevertheless, Palestinian workers note that little has changed.
Feeling of Racism
In Salma's case, all the store employees were Palestinians, and the manager was the only Jewish Israeli. She reported that the ban remained in effect even after the store closed and there were no customers. Salma shared that she had heard about racism before, but only now understood what it meant—when you are treated badly simply because of your identity.
After protests by several employees, they were denied shifts for about two months, after which they were offered transfers to remote branches. Salma noted that instead of firing or holding the manager accountable, the company preferred to ask them to change jobs. Despite the retailer claiming condemnation of racism and discrimination, Salma feels this experience left a deep mark on her. She also added that as she prepares for university admission, she feels more anxiety about entering another predominantly Jewish environment.
Rise of Discrimination and Legal Aspects
Palestinian citizens of Israel are the indigenous population of historic Palestine, who remained after Zionist militias displaced about 750,000 Palestinians during the Nakba in 1948 to create the State of Israel. Today, this community numbers about two million people, making up approximately 20 percent of Israel's population. Since October 2023, they have faced an increase in arrests, disciplinary proceedings, and job losses due to political statements concerning genocide in Gaza.
Lawyers believe that the cases regarding workplace incidents that become known constitute only a small fraction of the total number of occurrences. In their opinion, what has changed is not the existence of discrimination itself, but the confidence with which it is expressed. Alia Zoabi, a lawyer specializing in labor law, told Middle East Eye that most cases coming to her office from Jewish workplaces are related to racism, and there is a significant increase in such cases.
Zoabi cited an example where a young Palestinian employee suffered a panic attack after months of discriminatory treatment by his manager. An ambulance was called, but the employer sent the woman to the hospital alone. In another case, a pregnant Palestinian employee was fired without legally required permission.
Legal Challenges
In 2018, Israel adopted the controversial Nation-State Law, which declared Hebrew the sole official language of the state, demoting Arabic to a language of 'special status.' Although the law maintained the practical use of Arabic in public services, education, and public navigation, Palestinians argue that pressure to express their identity has increased since then.
According to Zoabi, the legal problem often lies not in recognizing discrimination, but in proving the employer's motive to the standard required by courts. Israeli employment equality law prohibits discrimination based on nationality, race, and religion, but it does not explicitly guarantee the unlimited right to use any language in any workplace.
Alia Zoabi, a Palestinian lawyer, stated: 'When I stand in court, I feel like both a lawyer and a client.' Legal experts believe that a complete ban on the Arabic language, especially in private conversations or where Hebrew is not required for work, could constitute illegal discrimination. Zoabi added that formal legal protection means little when its application is slow, expensive, and uncertain. She also noted that since October 7, there has been leniency towards their cases, as lawsuits worth tens of thousands of shekels often end in settlements for only a small fraction of that amount. The financial risk deters both workers and lawyers from filing lawsuits, even if employees consider the discrimination obvious. Both Salma and the Good Pharm employee ultimately abandoned plans to sue after being advised that the cases would be long, costly, and difficult to prove. Zoabi concluded: 'As a Palestinian woman in Israel, I also experience this racism.'