Acting CEO Fathima Gany told TechCentral that Post Office is finally in a position to attract necessary partners for survival, provided the government provides the promised but unpaid 3.8 billion rand.
Legal and Financial Hurdles
Gany, who leads the senior team formed to bring Post Office out of business rescue, stated that the organization awaits a high court ruling on the business rescue practitioners' application for substantial realization. If successful, a new board of directors will take over management. Meanwhile, key tasks remain protecting assets and liquidity, finding partnerships, and launching the Aarto partnership.
However, the legal process faced an issue: the practitioners' application, which was supposed to receive a hearing date within six weeks, encountered opposition due to an unpaid payment of 18 cents rand owed to legitimate creditors. Gany noted that the goal is to settle this dispute through an out-of-court commercial agreement but warned that the contested application could drag on for up to six months, given that about a month has already been lost.
The Importance of Post Office in South Africa
When asked why Post Office is still needed in South Africa in 2026, despite consumers shifting to private courier services like Postnet and email, Gany explained that the answer differs outside of cities. She emphasized that from an urban perspective, the conclusion of unnecessary service is simple, but South Africa's population spread between city and rural areas places it among developing markets such as Nigeria, Egypt, Brazil, and India, where physical mail and point-of-sale transactions remain vital due to the lack of widespread connectivity.
The Company's Most Valuable Asset
In Gany's view, Post Office's most valuable asset is its reach. She stated that the organization possesses an intangible resource that other State-Owned Enterprises (SOEs) do not—a reach that allows it to reach ninety-eight percent of the population.
Regarding privatization, Gany believes it is not an 'either/or' choice but rather a hybrid model. She clarified that certain social obligations, such as universal service, international mail, and delivery regardless of profitability, are constitutional and 'will never disappear.' Many view the unprofitable business, forgetting that part of the business was not originally intended to be profitable.
Gany declined to discuss the government's decision to reject former CEO Mark Barnes, who offered 5.2 billion rand for the purchase of Post Office and recently claimed in an interview with Business Day columnist Peter Bruce that he had presented an offer involving China's Alibaba. This could have left the state with 40% and veto power over social obligations, but the deal was 'ignored,' according to Barnes. Gany replied that she did not know about this since it was before her time and believes that future deals can be structured differently.
She also argued that the business rescue process itself became an obstacle to concluding such a deal, as while the company is in rescue, there is a sense of distress that hinders attracting the best partners.
Revenue and Development Strategy
A potential buyer could be an e-commerce player interested in Post Office's 'last mile' reach. Gany noted that the Aarto contract, under which Post Office electronically and physically services traffic violation notifications, is a separate case, especially after the national launch of Aarto. She stressed that Aarto is not a partner but a government client.
Although Postbank was separated from Barnes' council, Post Office still receives about 67% of its revenue from traditional mail, which, in Gany's opinion, proves its relevance but also serves as a warning. She cautioned that this is not a business that can be considered stable for decades, as revenue will decline with modernization.
Diversification should be based on transforming into a multi-channel transaction platform for the state, including driver's license renewals and similar services at branches, as well as developing the 'first/last mile' courier business and a property portfolio she called a missed opportunity. Furthermore, Post Office is developing a commercialization strategy to monetize, sell, or repurpose property, pending the government granting exceptions to public finance management.
Sustainability Requirements
The rescue plan adopted by creditors in December 2023 was based on a government commitment of 6.2 billion rand, of which only 2.4 billion has actually been received. When asked about the possibility of sustainability without the remaining amount, Gany directly answered that this is a 'point of tension' because these funds must arrive.
She reported that Post Office applied to the national treasury for the next cycle of medium-term expenditure financing, which covers the 18 cents rand creditor payments, working capital—'you will not reach break-even for at least one or perhaps two years'—and investments to restore dilapidated branches and post offices. Gany rejects the term 'rescue,' calling it an 'investment in the organization.'
She rules out further cuts: as a result of the rescue, the number of branches was reduced to 657, and staff was halved to less than 6000 people. Gany stated that one cannot 'cut business before growth,' and no further reductions are planned because it is impossible to ensure '98% contact with the population' with less presence, although branches can be reimagined instead of being maintained as they were.
Restoring Trust and the Future
Given the history of mismanagement at Post Office, Gany stated that restoring trust is a formal area of work in itself. She shared her working philosophy: 'Financial difficulties are a symptom of management problems.' The senior team, assembled for the first time jointly with the communications and digital technology department, exists to prevent a management vacuum when the rescue practitioners and their hired legal, HR, and administrative managers leave on the day the court order is received. This team is intentionally temporary. Gany emphasized that the 'senior team is not meant to stay here forever.'
The success in two years implies having a mature board of directors and a permanent executive committee without the senior team, repaying debts through normal business operations, resolving solvency and liquidity issues, limiting government funding to the social mandate, and changing the revenue structure so it no longer depends 67% on mail. According to her, if they focus on these areas, 'I think you will do very well.'