Starting in October, a new service will become available on the Unified Portal of Interactive Public Services (EPIGU) that will allow citizens to view all phone numbers and bank cards registered under their name. This change was approved by a presidential decree dated July 15.
Phone Number Management
Users will be able to submit applications through the portal for temporary deactivation of a phone number or for complete termination of service for a number they no longer use. Additionally, EPIGU will provide information about paid services linked to a specific number.
Bank Card Operations
Regarding bank cards, the portal will enable the submission of requests to the issuing bank for card blocking or closure. The procedure itself will be carried out by the issuing bank based on the electronic request received from the citizen.
Service Implementation Schedule
According to the plan of measures approved by the decree, the development of administrative regulations for providing these services is currently underway. Draft government decisions are expected by August, and the practical implementation of the services is scheduled for September 2026.
Virtual Card Implementation
Starting September 1, virtual payment cards issued by commercial banks are also planned to be launched on EPIGU. Citizens will be able to link their existing bank card to this virtual card and use it to pay for public services on the portal. Opening, topping up the virtual card, and transferring the balance to another user's card will not incur a commission.
Automatic Refund
The document also provides for automatic refunds in the following cases: in case of erroneous or excessive payment; for a public service that was not rendered without a valid reason; and for a service provided with a violation of established deadlines. The refund to the virtual card will occur automatically, without the need to submit a separate application.
General Digitalization Plans
Previously, in May, Shavkat Mirziyoyev supported initiatives to reduce bureaucratic barriers in public services. At that time, 1041 public services were operating in Uzbekistan, 80% of which were provided online. Nevertheless, the system still contained redundant procedures and duplicated requirements. It is planned that by 2030, the principle of 'zero bureaucracy' will be implemented in 783 services, 550 services will be converted to electronic format, and another 80 will be in proactive and composite format. It is also planned to reduce the average service delivery time for 80 services from 13 to 6 days and decrease payments for 25 types of services. These measures are expected to allow the population to save up to 35 billion soms annually on trips to agencies and up to 851 billion soms through reduced fees.