A resident of the Sergeli district of Tashkent discovered that she was overcharged at the Korzinka supermarket. The incident was recorded and published by the customer on the Instagram social network with video evidence.
Difference in receipt amounts
In the video, the woman presents two receipts. The initial receipt showed a sum of about 916 thousand soms. After the buyer expressed dissatisfaction and demanded a recalculation of her purchases, store employees performed a new transaction. In the second receipt, the total cost was approximately 825 thousand soms.
Customer's demands and chain's reaction
The buyer stated that this situation has happened for the fourth time and intends to contact the prosecutor's office to hold those responsible accountable, as it is not an isolated case. The Korzinka press service promptly responded to the complaint and provided official explanations.
Reason for the error and control measures
Representatives of the retail chain explained that despite serving hundreds of thousands of customers daily and constant monitoring, scanning errors at the checkout can sometimes occur. An internal investigation established that the error was due to the cashier: instead of two units of one item, the '2' button on the keyboard was pressed twice, causing the system to register 22 units of the item and creating the discrepancy in the receipt.
The company emphasized that such technical inaccuracies caused by human error can happen in both directions—either to the detriment of the customer or to the benefit of the store if the item was not scanned at all. Management thanked conscientious customers who report underpayments themselves and pay the missing amount, noting that such cases benefiting clients are rarely highlighted online.
Recommendations and next steps
The retail chain advised customers to immediately contact the branch administration or call customer support if they have any doubts about the correctness of the calculation. Customers are also recommended to use the mobile application or Telegram bot. Management added that additional staff training has been conducted, and supervision over compliance with established service standards will be strengthened.