Artificial intelligence (AI) is transforming fraud methods as criminals use increasingly convincing fake identities, cloned voices, and manipulated communications to deceive residents of South Africa and commercial entities.
Rise of Digital Fraud in South Africa
According to a TransUnion report, South Africa demonstrated the highest level of suspicious digital fraud among analyzed African countries in 2025. Furthermore, 3% of transactions involving South African consumers were flagged as potentially fraudulent.
The report warns that AI is accelerating both the scale and sophistication of fraudulent schemes, allowing perpetrators to create more plausible scams targeting both consumers and businesses.
Vulnerability of Trust and New Threats
Amrita Reddy, Senior Director of Fraud Product Management at TransUnion Africa, noted that fraudsters in South Africa succeed where trust already exists, particularly within major digital platforms where consumers reasonably expect security and legitimacy. She emphasized that criminals exploit both consumer trust and evolving technologies.
The South African Banking Risk Information Centre (SABRIC) also issued a warning that fraudsters are using AI tools to impersonate bank employees, create fake applications, and manipulate digital platforms to steal funds.
SABRIC CEO, Nishal Mewallall, previously stated that AI-driven schemes have reached such a level of complexity that even the most vigilant users can fall for the trick. He advised: 'AI-driven schemes have become so advanced that even the most vigilant person can be deceived. Criminals can fake voices, emails, and even entire applications. The only way to stay safe is to verify before trusting.'
Risks for Businesses and Solutions
Businesses are also facing increasing risks, particularly from fraud related to fake suppliers, changes in banking details, and counterfeit invoices. In response to this threat, Cape Town-based technology company SOTRU has launched a platform designed to help businesses verify suppliers and payment data during transactions.
The company uses digital credentials, identity checks, and bank account verification to help enterprises ensure they are dealing with the correct supplier. SOTRU explained that many companies only verify suppliers at the beginning of a relationship, whereas fraud often occurs later when criminals disguise themselves as vetted partners and alter payment information.
The company, formerly known as VERA, reported launching the platform with over 40 active beta users and attracting interest from businesses in seven countries. Jack Scott-King, co-founder of SOTRU, stated: 'The biggest fraud risk today arises when a verified identity disappears from the communication channel where transactions are finalized.' He added that the company's goal is to 'strengthen the local ecosystem based on the confirmation of our early beta clients.'