On Friday, hundreds of Indian expats lined up outside the Consulate General of India (CGI) in Dubai to receive consular and passport services. Sajida Begum, one of these individuals, waited in line to process a passport for her ten-day-old son. She noted that the procedure went surprisingly smoothly.
Comfort and Organization of the Process
Sajida Begum expressed surprise as she had anticipated a long wait in the heat, so she brought an umbrella and a fan. However, applicant tents were set up, and consulate staff offered visitors free tea and snacks while waiting. When her son started crying and demanding to be fed, she panicked, but the consulate provided them with a dedicated nursing room, which made a strong impression on her.
Consulate Operations and Scope of Services
The Indian Embassy and CGI organized a limited range of consular services (passport, visa, legalization, and others) on a walk-in basis, following a 'first come, first served' principle from 9:00 AM to 12:30 PM. This was made possible after legal issues arose with the outsourcing contract for consular services. This is the first time in over 15 years that the Indian mission has handled consular matters independently.
On Friday alone, the CGI processed over 800 applications and received more than 1400 visitors. Over the last two days, the embassy and consulate have provided approximately 2000 consular services to Indian citizens in the UAE, paying special attention to the elderly, newborn passport applications, and people with specific needs.
Additional Staff Assistance
When Khaleej Times visited the CGI premises at 3:00 PM, there were still many people in the waiting area, and the flow of visitors continued despite the end of the reception time. One visitor noted the exceptional help from the consulate staff. Mohammed, who came to renew his passport, stated that the staff, from security to the officers at the desks, were extremely helpful because he initially did not know what to do.
Over a hundred staff members are involved in supporting this large-scale operation. Gopal, who was at the consulate for document legalization, reported that some staff work 13–14 hours to ensure all tasks are completed on time, and some even skip lunch breaks. He emphasized that everyone is going above and beyond to help everyone and expressed gratitude for the staff's work.
Service Readiness and Low Tariffs
Meanwhile, Alhind Tours & Travels confirmed that although the launch of its Consular Passport Visa (CPV) services is temporarily suspended until further notice, all 16 of its centers are fully prepared to start processing applications as soon as instructed by the Indian Embassy. Malini from Sharjah and her husband were preparing for their summer vacation when they realized her passport had expired. Since they had less than ten days before their trip, the couple was among the first in line on Friday. She noticed there was already a queue at 8:00 AM, and some people started lining up as early as 6:30 AM.
Malini was also surprised by the payment prices. She reported that she paid about half of the amount they paid last year for her husband's passport renewal. Previously, they could not find a convenient time to renew the passport at a regular center, so they had to book a premium lounge and pay extra for copying and photos. In this case, everything was free, and the passport costs were significantly lower than previously set.
During the summer months, which are peak travel season, there is significant demand for consular services. Due to this, the mission announced that legalization services will be provided by the Consulate General of India in Dubai at the India Association in Sharjah on July 4th and 5th from 9:00 AM to 2:00 PM, and also at the Indian Social Club in Fujairah on July 5th from 10:00 AM to 2:00 PM.