Insurance companies are actively expanding the use of artificial intelligence (AI) at all stages of the insurance cycle. The goal of this step is to automate workflows, strengthen underwriting and claims management, increase customer engagement, and detect fraud. According to annual reports, the implementation of AI contributes to increased operational efficiency, improved productivity, and reduced task completion times.
ICICI Prudential Life uses AI throughout the entire customer journey—from lead generation and underwriting to policy issuance and servicing. During the financial year 26, the company utilized artificial intelligence, machine learning, and deep learning to drive cross-selling, improve consultant activation, reduce campaign costs, strengthen the onboarding process, detect fraud, enhance payment collection, prevent incorrect sales, and accelerate claims processing. In that year, over 96.8 percent of customer interactions were completed through digital self-service channels.
HDFC Life moved beyond traditional automation by creating a corporate generative AI platform, enabling a shift to an operations model based on data, cloud technologies, and AI. The company integrated AI into underwriting, claims settlement, fraud detection, and customer service processes to automate checks, improve decision-making, and reduce investigation time. In its annual report, the company noted that 'AI-based tools and automation have improved service accuracy, reduced turnaround times, and enhanced the effectiveness of resolving issues in service and claims processes.'
An AI-powered chatbot allows frontline employees to resolve operational and underwriting queries in real-time, while a digital sales assistant offers personalized product recommendations, instant calculations, and application tracking. Furthermore, HDFC Life uses AI for automatic cross-verification of data from multiple sources, which enhances underwriting efficiency and fraud detection.
The state-owned insurer Life Insurance Corporation of India (LIC) is also expanding the use of AI in customer service and operational activities. LIC has implemented AI-supported voice communication systems for notifying timely claim payouts and communications related to National Electronic Funds Transfer (NEFT) registration, and is extending this solution to reminders for premium payments. The company is also implementing an AI-based data extraction system from application forms to improve processing accuracy, reduce manual intervention, and speed up policy issuance. Additionally, LIC is launching an AI-powered email analytics platform for intelligent classification of customer emails, prioritizing complaints, and improving response efficiency. In its annual report, the insurer stated that further investments in AI-based analytics, personalization, and ecosystem integration will facilitate the next stage of its digital transformation.
The general insurer ICICI Lombard has also increased the adoption of AI in policy issuance, underwriting, claims settlement, and customer service processes. The company reported that initiatives such as One IL One Call Centre utilize AI, voice bots, and propensity modeling to provide personalized customer interactions, while Project Orion helps restructure business processes using a digital technology-oriented approach. The insurer added that Project Orion has implemented AI-based solutions to improve turnaround times and decision-making across the entire value chain.
During the financial year 26, the company expanded the use of generative AI from pilot projects to daily operations in underwriting, claims settlement, servicing, marketing, and overall enterprise performance. Generative AI was deployed in medical insurance processing and operations to reduce turnaround times, while maintaining human oversight. In the auto insurance sector, the technology is applied in specific functions of underwriting, claims settlement, and servicing.
Sanjiv Mantri, Managing Director and CEO of ICICI Lombard, stated in the annual report: 'Our query resolution using technology has improved from 30 percent previously to nearly 70 percent of total service requests. Our technology operations have shifted to a more predictive model... The principle governing all of this remains unchanged: Technology must augment human judgment, not replace it.'
Airtel previously provided its users with a free one-year subscription to Perplexity Pro. Since this subscription period has expired, there is a risk of automatic charges being debited from the bank card if the user takes no action.
If the subscription is not canceled, money may start being debited monthly from the account. With continuous use of the service, the withdrawal amount can reach 17,000 rupees.
To cancel the Perplexity Pro subscription from Airtel, users can refer to a video guide that demonstrates the necessary cancellation process.
After a hiatus of 16 years without a significant update, Nissan has relaunched the fourth generation of the Elgrand in Japan. This minivan, which was fundamental in creating the premium segment in the country, has been completely redesigned and electrified to compete directly with the Toyota Alphard.
The new version was presented in Yokohama and is already available at Japanese dealerships. The model dispenses with traditional combustion engines and has registered over 6,000 orders since the end of May, with more than 5,000 of those orders coming from retail customers. Internally, this launch is seen as crucial for the brand's recovery.
Data from Nikkei Asia indicates that Nissan sold only 1,163 units of the previous generation Elgrand in Japan during the 2025 fiscal year, while Toyota sold 81,357 Alphards in the same period—an imbalance the automaker seeks to reduce.
Under the hood, Nissan introduced the third generation of the e-Power system. In this system, a 1.5-liter turbocharged gasoline engine functions solely as a power generator, while propulsion is handled by electric motors. This setup is assisted by the e-4orce all-wheel-drive system, designed to minimize body roll and ensure stability. Although the total power output has not been confirmed, the manufacturer stated that the system generates over 51 kgfm of torque.
The automaker also implemented Intelligent Dynamic Suspension, which monitors the road ahead and adjusts the damper response in real time—a feature aimed especially at the comfort of rear passengers, even when the driver is operating the vehicle.
In terms of aesthetics, inspired by the 2023 Hyper Tourer concept and the design nomenclature of 'timeless Japanese futurism' given by Nissan, the Elgrand features a bold front grille and daytime running lights reminiscent of a show car, moving away from the outdated look of the previous generation.
The interior focus is on the passenger. The second row features 'Zero Gravity' captain seats, which, in the most complete configuration, offer leg support and dual-reclining backrests, allowing the upper body to be elevated while watching the rear screens. The audio system is provided by 22 Bose speakers. The dashboard combines two 14.3-inch screens with wood finishes and features 64-color ambient lighting on the doors.
Additionally, Nissan extended the cabin, increased the size of the sliding door windows, and stepped up the seating in all three rows to optimize visibility for all occupants. Practical details include side steps for easier access, partial opening functionality for the sliding door, and a trunk capable of accommodating seven carry-on bags even with all seven seats occupied.
With an initial price of 6.87 million yen—equivalent to approximately R$ 216 thousand or US$ 42.3 thousand at the current exchange rate—the new Elgrand will first be launched in the domestic Japanese market. Nissan plans to sell it in other countries but has not yet disclosed international prices. However, in the United States, the minivan is not part of the plan, as the brand discontinued the segment in the country after selling the Quest in 2017, making way for models like the Toyota Sienna and Honda Odyssey.
