A critical evaluation of the effectiveness of handling citizen appeals in Boyovut District was conducted. At a meeting chaired by the head of the district, Niyoz Khazratkulov, the results for the first half of the current year were discussed.
Appeal Analysis
It was noted that the number of repeated appeals increased by 32.3% compared to the same period last year. In the first six months of the current year, a total of 2210 appeals were received in the district, of which 291 were repeated.
Repeated appeals indicate that some issues were not fully resolved upon the initial appeal or that a solution satisfying the applicants was not provided. Out of the total number of repeated appeals, 139 were resolved positively, 109 legal clarifications were provided, 2 were rejected, 11 were completed, 9 additional clarifications were provided, 7 were taken under long-term control, and 14 are under study.
Areas for Work Improvement
The activities of organizations most frequently mentioned in repeated appeals were also critically analyzed at the meeting. These included: the gas supply unit 'Boyovuttungaz', the Boyovut District branch of the joint-stock company 'Sirdaryo Suv Ta'minoti', the department for poverty reduction and employment assistance, the district medical complex, the power supply enterprise, the social services center 'Inson', the department of family and women, and the Enforcement Bureau.
Tasks for Leaders
The head of the district assigned clear tasks to leaders to improve the quality of handling appeals. He emphasized the need to consider every appeal not formally, but based on its true essence, solve problems within the framework of the law and established deadlines, ensure open dialogue with citizens, and strengthen executive discipline.