India has established itself as the global development hub for over 85% of Philips' artificial intelligence (AI) solutions in healthcare. This underscores the country's growing significance in shaping next-generation medical technologies. The company is focusing on AI-powered diagnostics to address the shortage of advanced imaging services and skilled professionals in India.
Innovation Hub and AI Strategy
The company announced that its innovation campus in Bengaluru has become Philips' largest global innovation hub. It functions as a software development center where thousands of engineers create AI-based healthcare technologies for both Indian and international markets. According to Özlem Fidanci, Head of International Region at Philips, India's talent, digital capabilities, and innovation ecosystem have made it a key element of the company's global AI strategy.
Healthcare Challenges in India
Despite noticeable improvements in access to medical services, India continues to face gaps in the availability of advanced diagnostic services such as MRI and CT scans, especially outside major cities. Fidanci noted that the problem is not limited to a single bottleneck, such as cost or staff shortages, but is a result of a combination of deficiencies in infrastructure, funding, qualified personnel, and technology.
Potential of Data and AI Integration
She stated that 'the biggest opportunity lies in integrating data, AI, intelligent software, and hardware into cohesive solutions that enhance productivity across the entire healthcare system.' Fidanci emphasized that AI must always operate under human supervision, supporting doctors rather than replacing them. She added that AI-supported MRI systems being implemented in Indian hospitals can reduce scanning time by up to three times and increase image resolution by 65%, allowing hospitals to examine more patients with the same infrastructure. Workflow automation also helps eliminate bottlenecks in patient imaging processes, improving efficiency in resource-constrained settings.
Measurable Achievements of AI in Medicine
Patrick Mans, Global Head of Data and AI at Philips, noted that artificial intelligence is already providing tangible benefits in healthcare, rather than remaining a future promise. He reported that according to 'Our Future Health Index,' 71% of doctors report improved workflow efficiency due to AI, and nearly half have reported an increased capacity to see more patients. Mans also specified that AI assists in automating routine administrative tasks and aids doctors in interpreting medical images, while final clinical decisions remain with the physicians.
Role of AI in Staff Support
Addressing concerns that AI might replace healthcare workers, Fidanci explained that the technology is designed to complement, not substitute, doctors, nurses, and technicians by taking over repetitive tasks, allowing specialists to dedicate more time to patients. Over the past year, Philips has trained over 1,000 healthcare workers in India to work alongside AI-powered technologies. Furthermore, the company is collaborating with Bajaj Integrated Health System to create an interconnected digital healthcare ecosystem in India, expecting that AI-powered diagnostics will play an increasingly vital role in expanding access to quality healthcare beyond metropolitan areas.