Social media displayed a more aggressive tone during the group stage of the World Cup. A study conducted by FIFA demonstrates a strong increase in virtual attacks compared to the 2022 tournament, including messages with racist content.
Volume of Monitored Content
The data is the result of monitoring carried out by the Social Media Protection Service (SMPS), a tool created to track posts involving players, coaches, referees, and national teams, as reported by Reuters. More than six million posts and comments were processed by the FIFA system, representing a volume 33% higher than seen in the Qatar World Cup.
Abuse Analysis
After an initial screening, about 225 thousand publications were examined by moderators. At the end of this process, 89 thousand messages were categorized as abusive, a number that is 13 times greater than what was recorded in 2022. FIFA clarifies that the SMPS aims to protect professionals and their followers from offensive and discriminatory content, and it is available to all teams, players, coaches, and referees participating in FIFA tournaments.
How SMPS Works
In practice, the service operates in several phases: it automatically detects offensive messages, directs cases for human evaluation, blocks racist, discriminatory, or threatening comments, and refers more serious situations for investigation.
Rise of Online Racism
A particularly worrying aspect was the increase in messages motivated by racism. These constituted 11% of all identified abuses, an index 3% higher than observed in the group stage of the 2022 World Cup. FIFA itself described this scenario as a 'significant increase in objectively worse and more offensive material' published on digital platforms. Throughout the competition, approximately 181 thousand hate comments remained hidden from the official accounts of the national teams.
Impact of Tournament Expansion
The participation of 48 national teams contributed to the expansion of the amount of content under surveillance. More than two million comments were submitted for moderation, encompassing spam, bot-sent messages, and content from fake profiles. This volume is four times greater than that recorded in the previous edition. About a thousand accounts were forwarded for more detailed investigations. FIFA informed that, as part of the evolution of SMPS, the service collects evidence for law enforcement authorities, having identified over 100 cases that meet the legal requirements to initiate proceedings against those involved.
Targets of Attacks
The effects of these attacks were noted immediately after the Netherlands' elimination by Morocco in penalties. Players such as Justin Kluivert, Quinten Timber, and Crysencio Summerville began to be targeted by racist attacks online. The report released by FIFA consolidates these incidents along with the data collected by SMPS during the group stage, illustrating the magnitude of the abusive messages recorded throughout the event.