In 2025, the social protection system of Uzbekistan registered 4.9 million appeals, exceeding last year's figure of 1.9 million by more than two times. This information was presented at a press conference dedicated to the introduction of the law on strengthening the protection of children and women who have been subjected to violence.
Aid to the Population and Channels of Appeal
During the reporting period, specialists from the 'Inson' social centers and social workers provided support to 1.573 million citizens. On average, about 26.2 thousand people received this assistance daily. Additionally, 1.4 million appeals were received through the call center of the National Agency for Social Protection.
Main Areas of Requests
Citizens most frequently appealed with questions regarding the assignment of various social payments and benefits, as well as obtaining sanatorium vouchers. They also often requested disability certification and re-examination, guardianship and trusteeship registration, and recognition of the need for external care.
Most Demanded Services
The most popular type of service was the assignment of child benefits and the provision of material assistance to low-income families, accounting for 21.9% of all appeals. Another 10.6% of appeals were related to obtaining sanatorium vouchers for the elderly and persons with disabilities, and 9.6% were related to compensating costs for natural gas and electricity.
Financial Support and Statistics
As part of financial support, including allowances, scholarships, and rent payments, 820 thousand citizens received funds totaling 388 billion soms. Budget expenditures on social protection increased by 15% compared to the previous year. Meanwhile, the amount of benefit per child increased by 10%, and other types of benefits increased by 28%.
Registers and Employment
Data on 714 thousand families were entered into the Unified Social Register. These families were distributed as follows: 222 thousand are state-supported, 433 thousand are classified as poor, and 59 thousand are classified as families on the verge of poverty. Furthermore, thanks to employment promotion measures, 951 thousand citizens were able to secure stable jobs and a regular income.
