The Central Bank of the Republic of Uzbekistan continues its systematic work aimed at protecting the legitimate interests and rights of financial service consumers. Based on comprehensive inspections conducted in the first quarter of this year, the regulator identified numerous legislative violations by a number of commercial banks and microfinance organizations (MFOs), which resulted in administrative and financial liability for the violating entities.
Violations in Microfinance Organizations
During targeted inspections of MFOs Shaffof-moliya and Tezcoin, as well as AO Uzum Bank, specialists recorded various violations. In the microfinance organizations, cases were found of non-compliance with limits on citizens' permissible debt burden when issuing microloans, ignoring the established procedure for reviewing official appeals, concealing mandatory information in microcredit agreements, and delays in transferring credit history data to relevant bureaus.
Problems at Uzum Bank
An audit conducted at Uzum Bank confirmed deficiencies in website information disclosure, violations in handling customer complaints, untimely updating of data in credit bureaus, and the inclusion of provisions in agreements that contradict the law.
Fines Imposed on Financial Institutions
Given the scale of the identified shortcomings, the regulator imposed monetary fines: Uzum Bank was fined 215.5 million soms, MFO Shaffof-moliya received a fine of 201 million soms, and MFO Tezcoin was fined 156 million soms.
Inspection of Ipoteka-bank's Activities
Concurrently, the Central Bank examined citizen complaints regarding the activities of Ipoteka-bank. The supervisory service established that the bank incorrectly debited funds for loan repayments from customer cards before the established payment date, and also made unjustified withdrawals of funds (without owner consent) when such a clause was absent in the contract. Furthermore, the bank delayed the removal of encumbrances from mortgaged property in the state registry of pledges. For these violations, Ipoteka-bank was fined 105 million soms.
Results of Regional Branch Monitoring
In addition to direct inspections, the regulator used the 'mystery shopper' monitoring method during the first quarter to assess the transparency of operations in regional bank branches. These measures revealed systemic problems concerning the completeness and accuracy of consultations provided to citizens. Following the audits conducted using the 'mystery shopper' method, the Central Bank fined a total of 14 commercial banks for a total amount of 681.5 million soms. The largest sanctions were applied to two financial institutions: Agrobank must pay 255 million soms to the budget, and O'zsanoatqurilishbank must pay 119.5 million soms.