Nestle Business Services opens first Global Capability Center in Hyderabad, India

Significance for Growth and Technology

Luca Fichera, Head of NBS, noted that NBS Hyderabad marks a positive new chapter in the company's growth journey. He emphasized that in building stronger capabilities in a market like India, people, partners, and suppliers will remain central elements of this development. This reflects confidence in India's talent and potential, as well as the aspiration to create a more flexible, scalable, and technologically equipped service network for Nestlé.

Fichera also pointed out that the choice of Hyderabad was driven by the strong technological ecosystem, reliable infrastructure, and the city's growing reputation as one of India's leading global capability centers. He added that thanks to Hyderabad's strong ecosystem and Genpact's experience, the company is well-positioned to deliver greater value, stability, and innovation.

Functionality of the New Center

The center will integrate expertise in various areas, including intelligent process, data, AI, automation, and digital operations. This will enhance productivity, resilience, and consistency across all global operations while strengthening India's role as a vital talent and competency hub for Nestlé globally. Tarun Chopra, Global Leader for CPG Business at Genpact, stated that this partnership demonstrates how leading global enterprises are reimagining business services as technology-enabled and data-driven operations. He concluded that by combining Nestlé's global scale with Genpact's expertise in intelligent process, data, AI, and automation, NBS Hyderabad can become a center focused on achieving alignment, agility, and measurable business impact.